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Quality Assurance Analyst

Quality Assurance Analyst

Conduent Business ServicesTempe, AZ, United States
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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Quality Assurance Analyst

Recruiting Now!

Conduent Business Service- Remote

Payrate is $20 / hr. Shift is Monday- Friday- 8-hrs shift.

About the Quality Assurance Analyst Role

The Quality Assurance Analyst will monitor processes and call quality to ensure compliance with applicable Performance Standards. Utilizes data analysis and process improvement skills to identify, implement, and monitor operations for adherence and operational efficiency. As a member of the team, you will be responsible for performing tasks such as Auditing calls, coaching, and training your team. This position is considered a production-oriented position, which includes adherence to Client based service level agreement goals.

Job Details :

  • Conduct call audits to ensure quality and compliance.
  • Offer coaching and constructive feedback to team members.
  • Manage and resolve escalated customer issues.
  • Generate and review monthly quality reports.
  • Identify key trends and present findings to management.

Requirements :

  • Must be able to clear a criminal background check and drug screening.
  • Must be at least 18 years of age or older.
  • Must have a high school diploma or general education degree (GED).
  • Strong attention to detail
  • Knowledge of Microsoft products (i.e., Word, Outlook, Excel)
  • Self-Starter.

    • Additional requirements if working remotely :

  • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5 Ping ms equal to or less than 175)
  • Must have the ability to connect with an ethernet cable to a modem / router
  • Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

    • We are currently NOT hiring in the following geographies :

    States : AK, CA, HI, MA, IL, MT & NY

    Metro Areas : MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

    Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated salary range for this role is $38,400- 48,000.

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    Quality Assurance Analyst • Tempe, AZ, United States