Service Coordinator - Dispatcher for HVAC

HVAC Service Coordinator / Dispatcher

Marshall’s Specialty Services - Springfield, OR

19 – $23 an hour  - Full-time

About Us

Marshall’s Specialty Services is a well-established HVAC company proudly serving Lane County, Oregon since 1948. We are known for our commitment to quality, integrity, and taking care of both our customers and employees. We are currently seeking a full-time HVAC Service Coordinator / Dispatcher to join our growing Service Team in Springfield, OR.

Job Summary

This position is the central hub of communication between our customers and HVAC Service Technicians. The ideal candidate will be a strong multitasker who can handle scheduling, dispatching, and customer communication in a fast-paced office environment with professionalism, attention to detail and a smile.

Pay : $19 – $23 per hour (DOE)

Schedule : Monday – Friday, 8 : 00 AM – 5 : 00 PM

Occasional overtime during peak seasons

Location : 4110 Olympic St., Springfield, OR 97478

Job Type : Full-time, Non-exempt

Responsibilities

Answer incoming calls and assist customers with scheduling HVAC service

Provide pricing and service information

Create and manage jobs and service agreements in field software (training provided)

Schedule and dispatch HVAC Service Technicians based on skillset, location, and availability

Update and maintain accurate customer records

Monitor open jobs to ensure timely completion

Debrief technicians and schedule follow-up visits

Make reminder and confirmation calls

Collaborate with team members to ensure smooth service operations

Other duties as assigned by the Service Manager / HVAC Department Head

Qualifications

Strong phone etiquette and customer service skills

Excellent organizational skills and attention to detail

Ability to prioritize and work efficiently under pressure

Clear written and verbal communication

Computer proficiency required; Google Workspace (Gmail, Sheets, Drive) experience a plus

Knowledge of Lane County geography is helpful

Experience in dispatching, scheduling, or CSR roles is a plus

Experience with service field management software is a plus

Benefits

100% company-paid employee premiums for medical, dental, vision, and life insurance

Paid sick leave, vacation, and holidays

401(k) plan with company contributions

FSA and HSA options

Supportive, team-oriented environment

Join Our Team

If you’re a team player who enjoys helping people and thrives in a fast-paced environment, we’d love to hear from you. Apply today and start your career with a trusted name in HVAC!