Services Experience Manager Warner Robins GA

As the Retail Services Experience Manager youll oversee the day-to-day leadership duties related to Geek Squad services within your micro-market of local Best Buy stores. Youll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. Youll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. Youll also be responsible for driving employee development and performance management.

What youll do

Manage the stores services business overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences

Provide work direction ongoing training career development and performance management to your Geek Squat Agents and supervisors across the micro-market

Analyze reporting and performance indicators including customer satisfaction turn time productivity and revenue metrics to identify gaps and lead the team to improve results

Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals

Drive revenue and operating income growth by tailoring your leadership to each locations needs

Basic qualifications

2 years of experience as a supervisor or manager in business military or related fields

2 years of experience in sales customer service or consumer electronics repair

1 year of experience managing and reviewing operational expenses and revenue

Preferred qualifications

Inventory control and / or technology repair experience

Multi-location retail experience

Whats in it for you

Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.

Our benefits include :

Competitive pay

Generous employee discount

Financial savings and retirement resources

Support for your physical and mental well-being

About us

As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline : Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Required Experience :

Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full Time

Experience : years

Vacancy : 1