911 Emergency Communications Training Analyst

911 Emergency Communications Training Analyst

Advance in your career while making a real difference in the community you serve. The City of Durham is seeking a 911 Emergency Communications Training Analyst. This position is devoted to emergency 911 police, fire, and EMS telecommunications, non-emergency call taking, and police, fire, and EMS dispatch communications. Incumbents provide supervision to an emergency communications call taking, call processing, and dispatching function, oversee the training function, or oversee daily operations of the 911 Center.

The position is responsible for coordinating training programs for new staff as well as continuing education programs, including supervising employees; overseeing classroom material development; performing public education and outreach; conducting hiring interviews and testing; and mentoring and developing staff. Duties include performing public education and outreach, developing and conducting presentations; providing educational opportunities to the community about center operations and services provided. Additionally, the role involves conducting hiring interviews and testing; setting up classrooms and materials; proctoring tests and participating in employment interviews; and providing staff coverage when needed, including performing call taking and dispatching tasks; answering 911 emergency and non-emergency calls; operating multi-line automatic call-distribution telephone and radio console systems; and dispatching and coordinating appropriate responders.

The position requires gathering and / or providing information and instructions to assist callers; referring calls to appropriate agencies; entering and updating data into computer-aided dispatch systems; and coordinating with multiple agencies to facilitate dispatching and referral. Reports, records, and other documentation must be prepared, reviewed, and maintained; data must be compiled and analyzed; and recommendations must be developed and made. Minimum qualifications include a high school diploma or GED and five years of experience related to emergency 911 communications and dispatch, with a preference towards candidates who have demonstrated coaching, training, or supervisory experience.

Required certifications include CPR, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), or Emergency Police Dispatch (EPD); National Crime Information Center (NCIC) certification (DCI, NCIC or equivalent); and one of the following 40-hour Basic Telecommunicator courses or equivalent : Emergency Telecommunicator Certification (ETC), Telecommunicator Core Competencies, Public Safety Telecommunicator 1 (PST), North Carolina Sheriff's standards, Communications Training Officer Certification or equivalent, or Assistant Terminal Agency Coordinator (ATAC) certification within 6 months of employment. The position also requires obtaining Instructor-level certifications within 12 and 18 months of employment.

Additionally, candidates must not have a Class B (or higher) misdemeanor conviction in the last ten (10) years or a felony conviction. Benefits for general full-time employees include paid holidays, vacation days, sick leave, military leave, medical, dental, vision, and supplemental life insurance plans, state and city retirement plans, short and long term disability plans, paid temporary disability leave, city contribution into the N.C. State Retirement System, paid funeral leave, Employee Assistance Program, paid life insurance equal to annual salary, volunteer work hours, parental leave, Workman's Compensation Insurance, and Deferred Compensation Plans. Part-time benefits include 401(k) retirement plan, state retirement plan, health insurance, dental and life insurance, pro-rated vacation, pro-rated sick, pro-rated floating holiday, and part-time holiday pay.