General Manager

General Manager

As the General Manager (GM), you're the ultimate leader of the storesetting the vision, driving results, and inspiring your team every day. You'll take ownership of everything from daily operations and store profitability to team development and customer satisfaction. With your leadership, your team will work together to hit performance goals and grow the business to ultimately create an unforgettable experience for our customers and Associates alike.

What You'll Do :

Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.

Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.

Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.

Champion company initiatives, communicate the "why" behind changes, and ensure successful implementation and long-term adoption of programs and processes.

Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.

Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training, and onboarding.

Maintain proper coverage in a 24 / 7 environment through strategic scheduling and resource allocation.

Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Benefits :

We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave and access to additional benefit and wellness programs.

Qualifications :

High School Diploma or GED equivalent

Flexible availability to work various shifts, including weekends, and holidays, to meet business needs

Proven leadership experience in fast-paced retail, food service, or fuel environments

Proven ability to coach, develop, and inspire career growth in individuals

Excellent communication, customer service, and relationship-building skills

Highly organized, detail-oriented, and able to manage multiple priorities independently

Skilled in problem-solving, critical thinking, and decision-making

Solid understanding of store financials and their impact on business performance

Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.