WORK ORDER CHAMPION - EVERETT, WA

Job Summary

The Work Order Champion serves as the primary point of contact for initiating, tracking, and closing work orders within the operation. This role ensures all service, maintenance, and repair requests are documented accurately, prioritized appropriately, and completed on time. The Champion maintains close communication with internal teams, clients / focals, and leadership to minimize downtime, protect asset life, and support operational excellence.

Key Responsibilities

The key responsibilities include :

• Work Order Intake & Creation
• Receive, review, and accurately log all maintenance, repair, and service requests into the work order system.
• Ensure work orders contain complete and clear details (location, issue, urgency, photos if applicable).
• Assign initial priority based on operational impact, safety, and urgency.
• Coordination & Communication
• Liaise between caf managers / leadership and clients / focals.
• Schedule work to minimize operational disruption, coordinating with site leadership as needed.
• Communicate expected timelines and any updates or delays to stakeholders.
• Tracking & Follow-Up
• Monitor open work orders daily to ensure timely progress.
• Escalate delays or obstacles to leadership promptly.
• Confirm completion of work, verifying quality and compliance with standards.
• Reporting & Documentation
• Maintain accurate records of work orders, vendor invoices, and asset history.
• Generate and distribute weekly or monthly status reports on open / closed work orders, response times, and trends.
• Identify recurring issues for potential preventive maintenance solutions.
• Continuous Improvement
• Recommend process improvements to streamline work order handling.
• Support preventive maintenance program by identifying high-frequency repairs or equipment nearing end of life.
• Participate in vendor performance reviews and provide feedback.

Qualifications

Experience : 2+ years in facilities coordination, maintenance administration, or operations support preferred.

Key Competencies

Apply to Eurest today!

Eurest is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Eurest are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.