Job Description
Job Description
Customer Experience Specialist
Job description
Arrive Internet is the fastest growing internet service provider in the area. A Customer Experience Specialist is responsible for overseeing and improving all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You will work directly with developers, builders, customers and our support and field service departments to ensure smooth installation experience and to ensure our customer base receives concierge-level service for their internet needs.
Personnel Characteristics
- Self-motivated
- Self-directed
- Excellent Communication Skills
- Excellent Organizational Skills
- High attention to detail
General Expectations
Build and maintain positive relationships with Developers, Builders and CustomersAnalyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experienceCollaborating with cross-functional teams to enhance customer satisfactionMonitor construction build-out status to ensure installations are scheduled and completed ahead of deadlinesDaily Expectations
Be mindful of the schedule, including communicating as necessary with customers and management as the day's workload is progressingMonitor construction / closing dates and work with team to schedule installations appropriately to meet deadlinesReview support tickets to ensure customer requests / concerns are being handled appropriately and in a timely mannerWork with builders to provide feedback and coordinate solutions for issues our field technicians experience with regards to items that are included in the builder guidelines / responsibilitiesWork with builders / developer to address any issues they experience with our technicians / installation processMaintain a clean, professional appearancePreferred Experience / Certifications
Customer Support : 3+ yearsJob Type : Full-time
Pay : $18 to $21 / hour, depending on experience
Benefits :
Dental insuranceHealth insuranceHealth savings accountPaid time offVision insuranceSchedule :
8 hour shiftDay shiftMonday to FridayWork Location : In person
