Engineering - Enterprise Technology Operations - ServiceNow Developer - Associate - Draper

Servicenow Engineer

Goldman Sachs is a leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high net-worth individuals.

Founded in 1869, it is one of the oldest and largest investment banking firms. The firm is headquartered in New York and maintains offices in London, Bangalore, Frankfurt, Tokyo, Hong Kong and other major financial centres around the world.

We are committed to growing our distinctive culture and holding to our core values which always place our client's interests first. These values are reflected in our business principles, which emphasise integrity, commitment to excellence, innovation and teamwork.

Enterprise Technology Operations (ETO) is a business unit within Core Engineering focused on running scalable production management services with a mandate of operational excellence and operational risk reduction achieved through large scale automation, best-in-class engineering, and application of data science and machine learning. The Production Runtime Experience (PRX) team in ETO applies software engineering and machine learning to production management services, processes, and activities to streamline monitoring, alerting, automation, and incident management. The team also builds and operates products for order management, disaster recovery testing, and developer onboarding.

The ServiceNow Engineering team in Production Runtime Experience are subject matter experts in the ServiceNow Platform and the Now Platform capabilities, who engineer solutions and help implement in the GS ServiceNow instance. You'll be one of the core team members of the ServiceNow Development / Engineering team within GS, who will work closely with federated ServiceNow implementation partners in delivering projects and solutions.

Role and responsibilities include :

• Actively participate in the design, development, and implementation of ServiceNow modules.
• Develop solutions that leverage Analytics Intelligence and Reporting.
• Strong knowledge and experience in the Now Platform.
• Design and build integrations and custom applications using Now Platform App Engine capabilities.
• Expert in IT Asset Management Lifecycle processes.
• Experience with defining and interpreting data models and querying SQL databases.
• Partner with ServiceNow Implementation partners and Platform support teams.
• Create and maintain Platform implementation roadmaps.
• Familiar with infrastructure technologies used to deliver services from a Data Center.
• Able to work with and coordinate data collection, integrating with GS On-prem and GS Cloud applications with ServiceNow platform.
• Expert in Configuration Management process & operational delivery.
• Assist Product Owners and teams in story writing, backlog maintenance and prioritization and planning.
• Effectively use metrics and data visualization to report progress and support data-driven decision making.
• Facilitate estimation and planning at the team or program level.
• Must demonstrate good judgment and pragmatic approach to delivering a solution.
• Coach developer, designer and product team members in Agile practices.
• Help teams and individuals clarify goals, and actions to achieve them.

Qualifications include :

Nice to have :

Your career at Goldman Sachs is a meritocracy where you will be given all the tools to advance your career. At Goldman Sachs, you will have access to excellent training programmes designed to improve multiple facets of your skill portfolio. Our in-house training programme, "Goldman Sachs University" offers a comprehensive series of courses that you will have access to as your career progresses. Goldman Sachs University has an impressive catalogue of courses which span technical, business and leadership skills.