Workforce Generalist

Job Title

Workforce Generalist

Location

USA - Florida - Orlando - Wycliffe USA Headquarters

Job Description Summary

At Wycliffe Bible Translators, your work is more than just a job. As a workforce generalist, you’ll be responsible for aiding in the management of employer / partner-staff relations of our global workforce (supported staff, paid-staff, volunteers and interns).

Together with the Senior Director and workgroup members, you’ll ensure staff and staff relations are healthy, thriving and flourishing as staff realize their call to advance Bible translation. You’ll partner with other workgroup members to walk alongside staff, supporting and resourcing them through important employment touchpoints. You’ll apply your subject-matter expertise in the HR area to ensure engagements, processes, systems, communication and our workforce resources and services reflect our organizational / team ethos, while remaining responsive to internal and external partners in efforts to attain greater missional effectiveness.

Your contributions will play a pivotal role in Wycliffe’s ability to carry out its mission.

You’ll partner with Global Workforce Services and Workforce Experience leadership and other team members to :

• Facilitate functions within the workgroup.
• Shepherd and steward GWS resources to further Wycliffe USA’s strategic priorities, principles and objectives.
• Actively participate in GWS team engagements to optimize team culture, cohesion, performance and outcomes.

Job Description

Overview of Global Workforce Services

Global Workforce Services (GWS) supports Wycliffe by attracting, retaining, resourcing and supporting a diverse workforce dedicated to advancing Bible translation. Together, we support the full lifecycle of staff, volunteers, interns and contractors — ensuring they are well-equipped, strategically placed and deeply connected to our mission. Our team cultivates a workplace that reflects biblical values, supports human flourishing and drives operational excellence across personnel and HR functions.

GWS focuses on workforce mobilization and placement, staff experiences and relations, benefits and resources that support staff engagements in the mission. Whether walking alongside staff and leaders, managing essential systems or launching innovative solutions, our shared goal is to foster a thriving, mission-aligned workforce that helps accelerate Bible translation around the world.

Responsibilities

You’ll make an impact as you :

Faithfully and regularly pray for the ongoing work of Bible translation and for people from around the world to experience transformation.

Act as an organizational representative presenting the global ministry of Wycliffe and encouraging interested individuals, organizations and churches to participate in the work of Bible translation.

Live out the conviction that “work flows through relationship” by passionately “loving God and loving people” through word and deed. Promote team and organizational culture standards, ensuring high customer service standards.

Collaborate on departmental initiatives to provide a best-in-class experience for Wycliffe USA future and existing staff. Assist with cross-functional team responsibilities and tactical team / departmental initiatives.

Represent the GWS team in meetings, projects, workshops and partnership efforts, as assigned.

Work alongside the Senior Director and workgroup members to shepherd staff through the touchpoints of their employment experience (employee relations, reconciliation processes, performance management and HR training and coaching processes) with a high level of whole-person care, professionalism and efficiency.

Contribute to the member experience with partnering organizations to ensure superior staff care.

Assist with performance management, healthy conflict resolution and reconciliation processes in an effort to build greater trust, unity and harmony among employees, supervisors and / or teams.

Contribute to developments and continual improvements of the workforce experience functions.

Execute tasks with a high-degree of confidentiality and discretion.

Collaborate on efforts and strategies that improve staff’s understanding, adoption of and reflection of our values and policies.

Aid in triaging and processing requests received. Support administration, coordination and application of human resources policies, procedures and practices.

Hold staff accountable to expectations, policies and procedures to ensure all actions comply with internal and external standards. Convey employment information, guidelines and laws to staff in a manner they can easily understand.

Act as a liaison between GWS and staff, ensuring smooth and timely communication and prompt resolution to inquiries or requests for assistance. Coach and support staff through HR protocols to ensure the staff-supervisor / employer / partner relationship is strong and resilient.

Maintain and submit documentation, correspondence, files, records and reports on inquiries, developments and resolutions accurately and in accordance with records management protocols.

Maintain working knowledge of HR best practices, employee handbook, policies and procedures. Conduct ongoing assessments to ensure alignment of efforts with protocols and expectations.

Assist with HR training and orientation to improve staff awareness and understanding of HR best practices (processes, policies, standards, etc).

Hold HR professional licensure and / or certifications to contribute as a subject-matter expert, and provide input and support in implementing HR best-practices.

Perform other duties as assigned by the Director of Workforce Experiences, Senior Director of Workforce Experiences or CHRO.

Other Requirements :

Must have a strong, reliable internet and phone connection.

Ability and willingness to alter work schedules in order to work as needed across global time zones.

Anticipate needs and develop proactive action plans to adequately meet the needs of constituents.

Minimum Skill Sets

The requirements listed below represent the knowledge, skill and / or ability necessary to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions :

Spiritual Bona Fide Occupational Qualification (BFOQ) : Demonstrates desire and ability to support corporate biblical and religious goals and participate in regular work-related spiritual activities without reservation as evidenced by your active participation and willingness to pray with and for others; be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in all verbal and written, internal and external professional communications.

Humility : Works well within a team by demonstrating Christian maturity and the humility that gives appropriate credit to others where it is due. Willing to take ownership of shortcomings and faults, admit and own mistakes, receive correction or exhortation and remain teachable with a willingness to learn and grow.

Serving Others : Works well with people, focusing on solving conflict using biblical principles, listening well to others, using emotional intelligence, and developing God-honoring relationships. Accepts feedback and responsibility for own actions and follows through on commitments. Promotes positive people skills and service focus among staff by establishing customer service standards, training staff, monitoring customer satisfaction, and maintaining healthy working relationships.

Customer Focus : Enthusiastic about providing high-quality customer service. Committed to high-quality work and prompt attention to the delivery of results.

Human Resource Management : Understands and applies human resource management practices, policies and principles. Demonstrates solid knowledge and ability. Recognizes broader implications (i.e., follows guidelines and laws) while respecting the rights and needs of staff.

Confidentiality : Understands the importance of confidentiality and works in a manner that maintains the highest level of trust with customers, staff and colleagues.

Compassion : Genuinely cares about people and shows concern for their problems. Is available and ready to help. Sympathetic to the plight of others. Demonstrates real empathy with the joys and pains of others and shows sympathy for the plight of others.

Critical Judgment : Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in the decision-making process and makes timely decisions. Most solutions and suggestions turn out to be correct and accurate when judged over time.

Relationship Building : Effective at relationship-building with the ability to partner effectively within the department and with other directors and global teams. Works comfortably in both mono- or cross-cultural situations, winning cooperation through awareness and sensitivity to people's needs. Exhibits objectivity and openness to others' views.

Interpersonal Communication : Solid verbal and written communication skills with the ability to communicate ideas and win favor. Solid interpersonal skills in relating to people at all levels of positions and diverse backgrounds. Ability to relate well to others personally and professionally, easily building and maintaining relationships.

Adaptability : Adapts to changes in the work environment, including working with diverse individuals or groups; modifies approach or methods to fit the situation; remains flexible and composed when facing frequent change, delays or unexpected events.

Initiative : Deals with situations and issues proactively and persistently, seizing opportunities that arise. Acts and makes decisions without unnecessary help or advice from other people. Seizes opportunities to enhance organizational performance.

Information Gathering and Processing : Locates and collects data from appropriate sources and analyzes it to prepare meaningful and concise reports that summarize the information. Processes complex information from various sources. Critically evaluates data sources for reliability and relevance. Maximizes the potential of available technology to identify and synthesize relevant information.

Attention to Detail : Works in a conscientious, consistent and thorough manner. Demonstrates concern for thoroughness and accuracy, verifying that work has been done according to procedures and standards.

Problem Solving : Identifies and resolves problems in a timely manner, gathers and analyzes skillfully, develops alternative solutions, works well in group problem solving situations and uses reason even when dealing with emotional topics.

Technical Skills :

Proficient use of Google Drive, Google Sheets, Gmail, project management, workflow, digital telephone and web conferencing applications.

Uses technology to increase productivity and optimize customer experience.

Keeps technical skills up to date.

Education & Experience

Bachelor’s degree and at least five to seven years of experience in human resources, social work and / or pastoral ministry; or an equivalent combination of education, training and experience.

SHRM-CP, SPHR or GPHR certification required.

Familiarity with the Wycliffe / SIL context and / or mission, prior ministry service is preferred.

Spiritual and Personal Commitments :

As a religious organization and employer, Wycliffe is permitted to and does make employment decisions on the basis of religion, biblical standards and our religious beliefs. You’ll be asked to :

Demonstrate a personal commitment to Jesus Christ, as evidenced by your personal testimony.

Identify with and participate in a church and proactively seek to grow your faith in Christ.

Establish and maintain a team of prayer partners who will support you in your season of ministry at Wycliffe (minimum 3-5 partners).

Actively participate in corporate prayer and devotional times.

Maintain an exemplary standard of biblical ethics, behavior and conduct within Wycliffe and in your public and private life outside of Wycliffe.

Agree to abide by Wycliffe’s ethics, behavior and conduct standards at all times.

Demonstrate Christ-like maturity in all interactions as displayed by good judgment based on biblical values and principles.

Actively incorporate your faith in Christ, as well as Wycliffe’s beliefs and core values, in all aspects of your daily work.

Guided by your faith in Christ, demonstrate these core competencies in daily work and interactions :

Faithful in following Christ. (See John 8 : 31-32, Prov. 3 : 5-6.) Follow Christ faithfully, allowing Scripture to guide decisions, and continually grow in relationship with God and His people.

Intentional in collaboration with humility. (See 1 Cor. 3 : 5-9, Col. 3 : 12.) Collaborate intentionally to accomplish work goals, demonstrating a commitment to cross-departmental, inter-organizational and cross-cultural teamwork.

Agile in learning. (See Prov. 1 : 5, Phil. 1 : 9-10.) Demonstrate a dedication to personal and professional growth within a culture that values continuous learning, individually and collectively.

Excellent in stewardship. (See 1 Cor. 4 : 2, 1 Peter. 4 : 10.) Participate in God’s work, stewarding His resources responsibly with urgency and excellence.

Proactive in discernment. (See John 5 : 17, 19; Matt. 6 : 33.) Seek to discern where and how God is at work. Align our efforts with His purposes.

Benefits

We offer a comprehensive benefits package including :

Medical, dental, vision and life insurance options for employees and their eligible dependents.

Health Savings Account (HSA) and Flexible Spending Account (FSA).

403b retirement savings account with matching.

Paid time off with up to a max of 10 vacation days in the first year of employment (based on hours worked).

Paid sick time off up to 8 hours per month (based on hours worked).

10+ paid holidays.

Short-term disability pay.

We also offer regular spiritual development, worship, prayer, community gatherings and connection opportunities for all staff in all locations. Detailed information per position is available upon request.

Compensation

The pay range for this position is $57,910 $66,597. Actual pay rate may be higher based on various factors such as qualifications, skills and experience, required training, licensure and / or certifications, budget and allocation, if applicable. Additionally, the range for this position is based upon and considers Wycliffe’s non-profit ministry environment.

About Wycliffe Bible Translators

For over 80 years Wycliffe Bible Translators, Inc. has been committed to ensuring that people “from every nation, tribe, people and language” (Revelation 7 : 9) have access to God’s Word in a language and format they can clearly understand. We believe that accurate, clear and natural translations of the Bible in accessible formats lead to people entering into life-transforming relationships with God.

Wycliffe is a catalyst in the global Bible translation movement, engaging with thousands of partners around the world to collaboratively carry out this work.

Wycliffe’s vision is that people from every language will understand the Bible and be transformed. Our mission is to serve with the global body of Christ to advance Bible translation so people can encounter God through His Word.

Wycliffe is a distinctly Christian community where you can flourish by using your God-given talents and abilities to serve and support the ministry of Bible translation. Your employment with Wycliffe is not merely a vocation; it is responding and making a commitment to actively participate in what He’s doing around the world. Your faith, prayers, skills and experiences are foundational to contributing and witnessing God’s Word impacting people around the world. This is a once-in-eternity opportunity!

We believe the Bible is the inspired Word of God and is completely trustworthy, speaking with supreme authority in all matters of belief and practice. Wycliffe’s beliefs and core values can be found . An exemplary standard of ethics, behavior and conduct that reflects biblical principles are lived-out by all staff. As an active partner in fulfilling the Great Commission, Wycliffe staff embrace and adhere to Wycliffe’s beliefs and core values, all of which are essential to Wycliffe fulfilling its Bible translation mission.

Prayer undergirds Bible translation and is foundational to Wycliffe’s work culture. Our work atmosphere provides numerous opportunities, individually and corporately, to actively live out your faith in Jesus Christ as you work heartily as to the Lord.

Let’s translate hope together.

Come use your God-given gifts and contribute to what God is doing around the world through Bible translation!