Hospital Communications Representative / Telecom Dispatcher / PBX

Hospital Communications Representative / Telecom Dispatcher / PBX

UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative / Telecom Dispatcher / PBX.

Job Description

UW Medicine Telecom Team provides 24 / 7 coverage answering the UWMC and Harborview Medical Center switchboards. Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls. We receive and route calls for patients, families, and staff.

Work Schedule

40 hours per week

Tuesday–Saturday, 2 : 00 PM–10 : 30 PM

Evening Shift

Position Highlights

Provide a friendly voice to connect callers to their destination as part of patient- and family-centered care at UWMC and HMC

Deliver prompt, courteous service using strong communication with internal and external customers

Be part of a team supporting UW Medicine where Patients Are First

Primary Job Responsibilities

Answer all incoming calls to the medical centers’ main telephone numbers

Transfer external and internal calls

Provide visitor information and general customer service reception

Receive and dispatch all emergency communications, including trauma codes and code blue

Paging services for patients, staff, and medical providers

Monitor and respond to alarms

Requirements

High School Diploma or GED; AND one year of experience as a Telephone Communications Operator or equivalent. Six months of additional qualifying experience may substitute for required education.

Excellent customer service skills

Ability to work in a team setting

Computer skills, including competent keyboard abilities

Equivalent education and / or experience may substitute for minimum qualifications except when there are legal requirements such as a license, certification, and / or registration

About UW Medicine

UW Medicine is Washington’s health system that includes a medical school and research center. The mission is to improve the health of the public by advancing medical knowledge, providing outstanding care, and preparing tomorrow’s physicians and other professionals. UW Medicine employees collaborate to perform high-quality work with integrity and compassion in a respectful, welcoming environment.

Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Compensation, Benefits and Details

Pay Range Minimum : $44,100.00 annual

Pay Range Maximum : $54,300.00 annual

Shift : Evening Shift

FTE : 100.00%

Union / Bargaining Unit : SEIU Local 925 Nonsupervisory

Benefits information is available at the UW benefits site. For more details, visit the UW jobs benefits page.

Equal Opportunity

The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants may be required to disclose substantiated findings or investigations related to sexual misconduct as per Washington state law.

#J-18808-Ljbffr