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Program Scheduler

Program Scheduler

VITAS HealthcareSacramento, CA, United States
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  • Process new referrals that arrive directly to the program in the manor best fitting the needs of the referral source.
  • Participates in morning check in meeting with designated Admissions Coordinator to review staffing / scheduling needs for the day. Call to be completed prior to 9am local time.
  • Participates in morning check-in meeting with Admissions Manager to review staffing / scheduling needs for the day. Check-in to be completed prior to 9am local time.
  • Provides a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting
  • Supports Admissions team to exceed program goals.
  • Establishes a rapport and maintains an effective relationship with all internal and external Vitas customers.
  • Enters accurate information to support data integrity in VITAS computer applications.
  • Responds accurately to all questions received regarding services provided by Vitas.
  • Offers and / or confirms a same day appointment and / or the appointment time that is as close as possible based on the request of the patient and / or referral source to ensure a timely admission.
  • Escalates matters to Admissions Manager when assistance or clarification is needed.
  • Follows the VITAS Admissions Standard for contingency staffing
  • Participates in ongoing training and development based on the changing healthcare environment.
  • Notifies Admissions Staff of all scheduled appointments within their working hours of 8am-8pm local time.
  • Notifies VITAS Marketing Representatives of all new referrals within their working hours of 8am-8pm local time.
  • Utilizes Appointments Everywhere to effectively facilitate the scheduling / updating of appointments.

    • QUALIFICATIONS

    • Two or more years related experience in medical terminology and / or in a call center environment
    • Ability to attain goals in a fast-paced, dynamic environment
    • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
    • Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
    • Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
    • Prior experience in working collaboratively with other functional leaders to drive action plans.
    • Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
    • Model positive behaviors that are focused on supporting : integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
    • Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions

      • EDUCATION

    • Completion of high school or basic education equivalency preferred
    • Bilingual in Spanish / English a plus
    • Medical or business office education or training desired

      • SPECIAL INSTRUCTIONS TO CANDIDATES

    • EOE / AA M / F / D / V
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    Scheduler • Sacramento, CA, United States