Evergreen -Technical Product Specialist

We are looking for a Technical Product Specialist expert to join our expanding team!

There are a few things we take seriously here :

• building an amazing product and providing the best possible service to our customers.
• Our clients love our product, it’s very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive.
• This is a full-time position.
• You are required to be onsite in our Miramar location.  As a Technical Product Specialist expert, you will use critical thinking and problem-solving skills to manage complex end-user support cases.
• With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more.
• About The Role
• Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. (Emails and chats)
• Manage and solve assigned cases by providing the best support solution given the client's needs.
• Investigate the root cause of issues by isolating the problem and searching application logs.
• Reference technical documentation and aid in building internal knowledge base content where gaps may be present.
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Develop regular reports to understand the health and quality of our platform.
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints.

Your Experience & Skills

Apply today and find out why 150,000+ people around the globe choose to call Atento home.

We’re an ambitious team of innovators, risk-takers, and game-changers :