Customer Service Advocate

Customer Service Advocate

WACO, TX, United States

Were looking for driven individuals who are passionate about helping others to join our growing team as Customer Service Representatives !

As a Customer Service Representative, you are the customers first point of contact, whether youre connecting through inbound or outbound calls. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in a call center setting orthe customer service industry  would be a good fit for this role, experience in the healthcare industry is a plus. Overall, were seeking individuals who would have a  positive impact  on our customers and possess the organizational and technical skills to multitask in a fast-paced, call center environment.

Responsibilities :

• Manage inbound calls for customers looking to make an appointment in one of our clinics.
• Successfully complete marketing campaigns to existing and prospective customers through outbound calling, aiming to schedule qualified appointments for Hearing Care Professional.
• Resolve customer issues in a timely manner, which may require research and follow up.
• Update customer records as appropriate to ensure accurate files are maintained.
• Educate patients on Miracle-Ear programs and services.
• Ensure adherence to all HIPAA (Health Insurance Portability and Accountability) regulations.

Ideal Candidate :

What we offer :

About us :

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customers quality of life.

At Miracle-Ear, youll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, MN, and Waco, TX, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.