Strategy & Operations Automation Manager

Strategy & Operations Automation Manager

As a Strategy & Operations Automation Manager at Fanatics Betting & Gaming, you will be responsible for driving cross-functional projects aimed at improving efficiency and effectiveness across Customer Operations. As a member of the Customer Operations Team, you will play an integral role in the wider Fanatics Betting & Gaming ecosystem. The ideal candidate is an experienced strategy and operations manager who is a natural problem solver and has a strong bias towards identifying operational challenges and driving efficiencies. They will bring thoughtful, creative, and effective ideas and solutions to a rapidly growing organization contributing at a hands-on level, owning multiple projects and workstreams at once. They have a proven track record of digging in and defining what needs to be done while deftly managing and owning a variety of stakeholder relationships.

Responsibilities :

• Lead and deliver cross-functional strategic projects focused on improving operational processes, both internally and externally.
• Leverage data, analysis, and AI / GenAI tooling and processes to identify problems and develop clear solutions
• Autonomously ensure successful execution of key short and long-term projects, while continually finding opportunities for ongoing program improvements and enhancements.
• Collaborate closely with the Payment & Fraud, Chatbot, Finance, Product, Online Sportsbook, Commercial, Marketing, Trading, VIP, Retail, Engineering, and iCasino functions.
• Understand customer contact drivers and obsess about ensuring these are met, championing the end-to-end customer experience.
• Work cross-functionally across the Fanatics ecosystem to leverage and utilize strategic assets into the Sportsbook and iCasino product.
• Effectively manage multiple projects with clear and consistent communication.
• Intimately understand the sporting calendar and the ability to identify areas of opportunity

Skills and Qualifications :