Relocation Manager

Job Description

Job Description

Relocation Manager

Expected Hiring Range : $68,000.23 - $85,267.14

The Raleigh Housing Authority is seeking to add new members to the team that are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with us as a Relocation Manager.

GENERAL DESCRIPTION

This position is an oversight and management role responsible for the planning, managing, and directing of all aspects of the relocation process to include temporary and permanent relocation of residents, as a result of comprehensive modernization activities, including construction, rehabilitation, and demolition. All activities must support the Raleigh Housing Authority’s (“RHA” or “Authority”) mission, strategic goals, and objectives.

ESSENTIAL FUNCTIONS

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned as needed.

• Create and coordinate the agency’s resident relocation activities from initial planning through completion of construction and re-occupancy for public housing and affordable housing properties undergoing capital improvement, rehabilitation, or redevelopment.
• Develop and coordinate relocation plan schedules by working collaboratively with residents, related stakeholders, and Housing Operations and Real Estate Development staff to assess different phasing options.
• Coordinate planning and relocation efforts with construction activities; and identify and resolve scheduling issues to ensure successful completion of projects;
• Assess relocation resources, prepare and administer program budgets; monitor and track expenditures; recommend and implement adjustments;
• Collaborate with Communications team, staff and / or consultants to create and implement relocation project communication strategies to inform residents and stakeholders of the project’s status and milestones.
• Establishes supportive and trusting relationships with residents, including sharing and gathering information with a timely, consistent, encouraging, and positive approach.
• Prepares written relocation plans in accordance with the Uniform Relocation Act, all applicable HUD regulations and RHA policies and procedures.
• Acquires and assimilates, as needed, HUD 1378-24 CFR updates.
• Partners with resident leadership and management staff from the affected housing site(s) to develop a relocation plan which best meets the needs of all parties. Ensures approval of all relocation plans prior to implementation.
• Represents RHA management throughout the relocation process.
• Serves as the liaison for any relocation issues; assists all departmental areas in implementing the relocation logistics.
• Creates a comprehensive educational process to inform families about relocation options.
• Serves as the management liaison on the relocation committee.
• Coordinates and assists with unit inspections with residents after rehab is completed.
• Coordinates as needed with procurement process to identify movers for relocations, works with purchasing office and performs quality checks on timeliness, efficiency and overall customer satisfaction with movers.
• Conducts assessments for Reasonable Accommodation requests.
• Determines assessments of residents’ or participants’ total needs with regard to intra-housing authority transfers due to medical, reasonable accommodation, or domestic disputes.
• Provides consultation to managers and other RHA personnel seeking guidance in efforts to solve the problems of RHA residents which arise from the relocation process.
• Develops and maintains good working relationships with health, welfare, social agencies and community outreach to assist in the development of new resources to meet resident relocation needs.
• Maintains files and documentation required by federal, state, and local guidelines.
• Participates and assists in departmental projects and meetings as needed.
• Performs basic administrative tasks related to the job, i.e., prompt submittal of case recordings, statistical reports, and other related information.
• Maintains functional knowledge of the department service delivery system, including interpreting RHA programs, services, and activities to clients and other agencies while handling sensitive information and material in confidence.
• Travels throughout the area to attend meetings or perform other job functions during work and / or non-work hours.
• Completes other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

REQUIRED ABILITY TO :

SPECIAL REQUIREMENTS

A valid North Carolina Driver’s License, drug testing, criminal background check and DMV check is required.

DESIRABLE EDUCATION AND TRAINING