Physician Clinic Manager - Rheumatology

Clinic Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinic Manager provides operational oversight, and staff guidance for the clinic(s) in their designated area. This role supports daily clinic operations. This position is also expected to be a clinical resource for both front and back-office support when needed. This is a full-time position with typical working hours of a 10-hour shift, Monday through Thursday, between the hours of 6 : 00 am - 7 : 00 pm at the Summit Rheumatology Office in Gilbert, AZ. Hours and work shifts may change in accordance with business needs.

Primary Responsibilities :

• Communicates with physicians and ancillary staff on ambulatory clinic service-related issues
• Evaluates the effectiveness of the health care process (self, systems, environment, and instrumentation) in meeting clinic operational needs and protocols
• Demonstrates awareness of legal issues in all aspects of patient care and clinical operations functioning
• Works with clinical / ancillary teams to ensure all components of clinical operations are met and meets the guidelines of regulatory and compliance and standard work instructions
• Works in a triad relationship with Lab Technician and National Director to ensure all aspects of lab regulatory and compliance is met
• Assists in overseeing patient scheduling activities in the designated clinic(s)
• Oversees and optimizes clinic-based staffing schedules
• Maintains routine reporting via EMR to evaluate clinic documentation practices
• Assists with the creation and implementation of policies and procedures that support clinic staff and patient care
• Proactively identifies staffing needs based on growth trends and individual clinic needs
• Manages all administrative and ancillary clinical hiring needs in the designated clinic(s)
• Primary source for the selection, orientation, and ongoing training of clinic staff
• Manages inventory and storage of all supplies including sample drugs, and lab specimens, including management of storage controls and any out-of-range remediation / remediation coverage. (Lab, Sample Medications, Diagnostics and General supplies)
• Serves as the first-line clinic resource for clinic staff, virtual assistants, community partners and referral sources
• Manages employees by establishing performance goals, allocating resources, and maintaining an appropriate staffing ratio
• Ensures that clinic staff complete orientation, maintain clinical competence, and participate in continuing education as required to provide safe and professional services to our patients
• Ensures that all patient-related documentation and clinical reports are accurately completed, submitted, and / or filed promptly according to internal and external regulatory requirements and in support of the billing process
• Assists the National Director of Specialty Physician Services in ensuring compliance with all regulatory agencies governing healthcare delivery by monitoring onsite clinical operations and initiating changes where required
• Participates in planning, decision-making, and implementation of office activities that affect clinic operations
• Maintains a balanced presence at all clinics of which this position has oversight of
• Maintains all clinics in a state of readiness for state surveys for both lab and clinic operations
• Collaborates with billing team to ensure all questions and adjustments are addressed in a timely manner
• Manages daily KPI's and reports to National Director any concerns or needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.