Production Support Specialist

A company is looking for a Production Support Specialist to manage client communications and support processes. Key Responsibilities Collaborate on production support ticketing, prioritize issues, and ensure timely resolution Maintain communication with clients regarding issue status and resolution plans Identify and remove blockers to ensure operational efficiency and client satisfaction Required Qualifications Bachelor's Degree in computer science or a related field At least 3 years of experience in Technical Production Support Understanding of the software development lifecycle (SDLC) Experience managing complex queues of project work Proficiency with JIRA and backend engineering