Customer Service Technician

Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician you will be performing installation maintenance and troubleshooting of high-speed internet video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.  In this important role you may be required to work varying shifts that include mandatory overtime weekends and holidays.

As a Customer Service Technician your responsibilities will include :

• Installing maintaining and troubleshooting of high-speed internet video and voice networks including associated wiring and equipment
• Performing maintenance and repair on outside plant facilities
• Climbing poles using a shovel and pick to dig up and bury cable working in utility access holes or controlled environmental vaults (CEV) and locating buried telephone cables
• Observing all safety rules and regulations
• Assisting other technical personnel in the performance of their duties when requested
• Actively supporting sales and marketing related activities
• Directing customer facing work and sales referrals

Qualifications :

WHAT IT TAKES TO CATCH OUR EYE :

BONUS POINTS FOR :

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired you may be : (a) required to join the union and pay union dues as a condition of employment; or (b) required to pay union dues but not join the union as a condition of employment; or (c) free to choose whether to join the union but if you do join the union you would be obligated to pay union dues

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Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging  are at the center of our grounding belief in Being Real .

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability / veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process.

For all applicants please take a moment to review our Privacy Notices :

Remote Work : No

Employment Type : Full-time

Key Skills

Mechanic Experience,Pest Control,Customer Service,Hand Tools,HVAC,Mechanical Knowledge,Automotive Repair,Service Technician Experience,Maintenance,Heavy Lifting,Equipment Repair,Troubleshooting

Department / Functional Area : Operations

Experience : years

Vacancy : 1