Description
This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Responsibilities :
- Develops talent, including proactive sourcing of candidates
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market leaders
- Drives operational excellence by engaging employees on business strategy
- Manages organizational priorities and effective execution
Managerial Responsibilities :
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Breaks down barriers to create a more inclusive environment that supports company D&I goalsChallenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operationsContributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and successInspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organizationCoaches to sustain and elevates organizational performance while differentiating to ensure pay for performanceEfficiently allocates and manages resources across the organization to drive short and long term profitabilityInspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needsMobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage4Required Qualifications :
1+ years of leadership experience demonstrated through one or a combination of the following : coaching, training and / or motivating a diverse work teamIs an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the clientCollaborates effectively to get things done, building and nurturing strong relationshipsDisplays passion, commitment and drive to deliver an experience that improves our clients' financial livesIs confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as neededCommunicates effectively and confidently and is comfortable engaging all clientsHas the ability to learn and adapt to new information and technology platformsApplies strong critical thinking and problem-solving skills to meet clients' needsWill follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulationsEfficiently manages time and capacityCan manage complexity, prioritize tasks, delegate and execute in a fast-paced environmentCan interpret performance results, find opportunities to drive success and hold others accountable to resultsCan be flexible to work weekends and / or extended hours as neededDesired Qualifications :
1+ years of management experience including hiring, coaching and developing direct reportsExperience in financial services and knowledge of financial services industry, products and solutionsExperience working in an environment with individual and team goals where goals were routinely met or exceededBilingual skillsSkills :
Customer Service ManagementPerformance ManagementCoachingCustomer and Client FocusTalent DevelopmentRisk ManagementSales Performance ManagementBusiness Operations ManagementRecruitingResult OrientationReferral ManagementLeadership DevelopmentInclusive LeadershipPrioritizationProblem SolvingMinimum Education Requirement :
High School Diploma / GED / Secondary School or equivalentShift :
1st shift (United States of America)
Hours Per Week :