Technical Specialist Hygiene & Supplies

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.Responsibilities / Tasks Start strong – Medical, dental, and vision coverage begins on your first day Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster Keep learning – Take advantage of tuition reimbursement to further your education or skillset Live well – Our wellness incentive program rewards healthy habits Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses Join Our Team and Help Shape the Future of Milk Quality! We are seeking a passionate and service-driven Technical Specialist – Hygiene and Supplies to support our growing customer base in the dairy industry surrounding the greater Fresno, CA area. In this role, you'll deliver top-tier technical support and hygiene consultation, helping dairy producers achieve exceptional milk quality for human consumption. You will be the go-to expert for troubleshooting, configuring, and maintaining Clean-In-Place (CIP) systems, while supporting field sales and developing strong relationships with producers across your territory. Key Responsibilities : Deliver on-site and remote support for CIP systems to ensure effective sanitation and milk quality outcomes. Assess sanitation and hygiene challenges and communicate clearly with customers and Dairy Direct Sales Specialists. Maintain detailed records of service calls, wash reports, weekly activity logs, and customer interactions in CRM. Serve as a trusted milk quality advisor—offering technical support, problem-solving strategies, and hygiene consulting. Respond to all customer communication (calls, texts, emails) promptly—within established timeframes. Support inventory management, monthly reconciliation, and assist with audits. Complete and submit required documentation including service request forms, expense reports, and timecards. Collaborate cross-functionally with supervisors, co-workers, and customers to deliver high-quality service. Take initiative in supporting additional duties and special projects as assigned. Your Profile / Qualifications Ideal Candidate Profile : High School Diploma required. 2+ years' experience of working knowledge of dairy operations and CIP systems strongly preferred. Basic mechanical understanding Comfortable with CRM platforms, digital documentation, and technical reporting. Strong communication and interpersonal skills—ability to build trust and credibility with producers. Exceptional organizational skills and attention to detail. Self-starter with a customer-first mindset and a collaborative attitude. Must be able to travel locally up to 90% for on-farm support. The typical base pay range for this position at the start of employment is expected to be between $32.00 - $35.00 per hour. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and / or equity awards. GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified. #engineeringforthebetter. Did we spark your interest? Then please click apply above to access our guided application process.