Fulfillment Operations Manager

Reporting directly to the business owners, the Fulfillment Operations Manager will lead a team of 5-10 to achieve operational excellence in our fast-paced warehouse environment. This is a new role created to drive efficiency, accuracy, and team performance as we scale our operations. Key Responsibilities Oversee daily fulfillment of 500-1,000 orders, ensuring high order accuracy and fast fulfillment speeds. Conduct regular inventory counts and maintain accurate records using Finale Inventory. Receive and process freight shipments efficiently. Utilize Finale Inventory, ShipStation, and Slack to manage operations and team communication. Hire, train and manage team members to build a high-performing team. Monitor and incentivize team performance based on key performance indicators (KPIs) such as order accuracy rate and fulfillment speed. Ensure a safe and organized warehouse environment, adhering to all safety protocols. Requirements 3-5 years of leadership experience in a warehouse setting, preferably in order fulfillment. Valid Forklift Operator Certification (OSHA-compliant). Hands-on experience with inventory management systems (Finale Inventory or similar preferred). Proficiency with ShipStation and Slack is a plus. Strong organizational and problem-solving skills, with the ability to thrive in a fast-paced environment. Excellent communication and team leadership abilities. No formal education requirements, but a proven track record of success in warehouse operations is essential. Benefits Competitive salary ($65,000 - $75,000) with health insurance and PTO. Opportunity to make a direct impact reporting to ownership.