Collections Specialist

Your career grows here.

At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

Our 5 legacy brands known as Holt, PEPCO, Richards, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

The Collections Specialist engages with a portfolio of customers as a resource providing support and resolution for account-related challenges. The CAS collaborates cross-functionally with internal departments to address and resolve customer issues. Activities include Account Maintenance, Credit Limit Adjustments, Sales Tax Research and Resolution, Managing Job Account Maintenance and Documentation and Managing our Communication Strategy on Past-Due Balances.

Essential Functions

Task

Customer Accounts

• Routinely utilize GetPaid collection / communication software to initiate customer communication based on workflow actions.
• Record customer communication and actions in GetPaid.
• Manage resolution of customer disputed items, including escalating the matter to management when the situation has stalled.
• Monitor aging and communication of overdue balances and account reconciliations.
• Conduct regular meetings with sales and operations to review open items with a customer.
• Analyze scheduled reports for customer action items.

Credit limits and Credit Holds

Job Accounts

Clerical

Communication

Customer Service

Team Orientation

Other Responsibilities

Necessary Qualifications

What we offer :

Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.

Paid time off and paid holidays

401K match

Profit Sharing

Tuition reimbursement and employee development.

Annual Safety Shoe Reimbursement

Employee Discount on products

Access to a variety of trainings for personal development

Who we are :

We're the world's number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law..

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .