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Customer Service

Customer Service

TGS InsuranceHouston, TX, US
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Job Description

Job Description

Job Opportunity : Customer Service Role at TGS Insurance

Are you ambitious and ready for a life-changing opportunity? Whether you have experience in sales or not, if you’re dedicated to putting in the effort to succeed, we want to hear from you!

TGS Insurance, one of the fastest-growing personal lines insurance agencies in Texas, is looking for motivated individuals to join our team as insurance agents. Based in Houston and serving clients across Texas and three additional states, we offer a fulfilling career with great earning potential, job stability, and a positive work culture.

Why TGS Insurance?

  • Base ($16.50 an hour) plus commission.
  • You’ll have the chance to earn impressive income.
  • We believe in creating a professional, fair, and welcoming work environment.
  • Our office is in a beautiful, secure high-rise in the Energy Corridor, offering amenities like free on-site parking, a free gym, and nearby restaurants.
  • We pride ourselves on fostering a supportive and enjoyable workplace.
  • We offer medical, dental and vision insurance. Our 401k is matched up to 5%.

About the Role :

The Customer Service position is essential for ensuring that our clients receive exceptional support and assistance throughout their experience with our company. This role involves addressing customer inquiries, resolving issues, and providing information about our products and services. The primary goal is to enhance customer satisfaction and foster long-term relationships by delivering timely and effective solutions. The successful candidate will play a pivotal role in representing our brand and maintaining our reputation for outstanding service. Ultimately, this position contributes to the overall success of the organization by driving customer loyalty and retention.

Minimum Qualifications :

  • High school diploma or equivalent.
  • Experience in a customer service role or similar position.
  • Strong verbal and written communication skills.

    • Preferred Qualifications :

  • Associate's degree
  • Experience with customer service.
  • Bilingual abilities in English and Spanish is a plus.

    • Responsibilities :

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
  • Maintain accurate records of customer interactions and transactions in the company database.
  • Collaborate with other departments to ensure customer needs are met and feedback is communicated effectively.
  • Continuously seek opportunities to improve customer service processes and enhance the customer experience.
  • Ability to obtain a Property and Casualty Insurance license (we’ll help you prepare for the exam)

    • Skills :

    The required skills for this role include strong communication abilities, which are essential for effectively interacting with customers and understanding their needs. Problem-solving skills are crucial as they enable the candidate to address and resolve customer issues efficiently. Attention to detail is important for accurately documenting customer interactions and ensuring that all inquiries are handled appropriately. Preferred skills, such as familiarity with CRM software, will enhance the candidate's ability to track customer interactions and improve service delivery. Additionally, bilingual skills can significantly broaden the candidate's ability to assist a diverse customer base, further enhancing the overall customer experience.

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    Customer Service • Houston, TX, US