Customer Service Representative - State Farm Agent Team Member

Benefits :

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• 401K
• Salary plus commission / bonus
• Paid time off (vacation and personal / sick days)
• Valuable experience
• Growth potential / Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Bilingual - Vietnamese preferred
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)