Service Desk Administrator

Apply for Job

Job ID

80415

Location

Sacramento

Full / Part Time

Full Time

Add to Favorite Jobs

Email this Job

Job Summary

The primary channel for customer to contact the TOC are phones, however there are services offered by TOC that that will require the incumbent to be based at a Walk-Up Center or be available on the UCDH main campus or clinics physically. The Service Desk Administrator will provide support for various customer endpoint technologies at a complex level, this may also include support of other applications and technologies while engaged with the customer on the phone. The incumbent must possess the knowledge, skills, and abilities to make decisions that have institutional effect in the environment. As part of the TOC team this position works closely with customers in utilizing remote technologies and the Remote Desk team to efficiently resolve customer support issues. The incumbent provides an experienced skill level of hardware, application, and network support to UCDH staff / faculty via remote control. Incumbent may have some responsibility for participating in projects that affect / impact multiple departments that may include testing / recommending new technologies and customer support approaches.

Apply By Date : August 29, 2025 at 11 : 59pm. Selection activities may start at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and / or certification if required of the position

• Experience with design, configuration, operation, repair, and tuning of technology systems.
• Experience leading a team of IT professionals.
• Experience working as part of a technical project team, preferably in a Healthcare environment.
• Demonstrated experience with large enterprise professional communications and network systems.
• Experience in training and reviewing the work of Service Desk agents.
• Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Self-motivated and works independently and as part of a team.
• Demonstrates problem-solving skills.
• Able to learn effectively and meet deadlines.
• Basic knowledge of how to apply technologies and systems to meet business needs.
• Ability to write technical documentation in a clear and concise manner.
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
• Knowledge of the design, development and application of technology and systems to meet business needs.
• Thorough understanding of and experience with system-related issues and actions that can be taken to improve or correct performance.
• Demonstrated skills associated with adapting end points and technology to serve user needs.
• Demonstrated advanced knowledge, skills and abilities associated with system problem identification and resolution.
• Advanced knowledge of computer security best practices and policies including demonstrated experience securing server-based software.
• Expert-level knowledgeable in the administration of remote support of customers using enterprise-level remote access tools.
• Expert in the administration of support of customers using; remote access tools, phone, email, and chat.

Preferred Qualifications

Key Responsibilities

Department Overview

UC Davis Health Information Technology (UCDH IT) accomplishes planning and implementation activities to service UC Davis Health's needs for teaching, clinical high-quality patient care, and research. The department provides technical leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution. The Technology Operations Center (TOC) is responsible for delivering, facilitating and supporting Information Technology services (including 24 / 7 support to mission critical systems).

POSITION INFORMATION

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC : https : / / ucnet.universityofcalifornia.edu / labor / bargaining-units / index.html

Physical Demands

Environmental Demands

Mental Demands

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Work occasional overtime or on-call rotation. Work with clients via telephone for extended periods of time. Must be able to work go-live support, other hours as assigned, an extended shift or as an on-call resource.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

Misconduct Disclosure Requirement : As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit : https : / / hr.ucdavis.edu / departments / recruitment / ucd / selection / background-checks