Substitute Technology Support Specialist II

Salary : $42.03 Hourly

Location : San Bernardino Valley College and / or Crafton Hills College, CA

Job Type : Substitute

Job Number : 2426-00038

Department : Various Departments

Opening Date : 07 / 04 / 2025

Closing Date : Continuous

Work Schedule : Various hours depending on department needs

Work Days / Year : Various days depending on department needs

Mission Statement : SBCCD positively impacts the lives and careers of our students, the well-being of their families, and the prosperity of our community through excellence in educational and training opportunities.

Job Description

This posting is to create a pool of qualified applicants for the current and / or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.

SUMMARY DESCRIPTION

Performs a variety of advanced technical support duties in the operation, management, and maintenance of computer network hardware and software systems in support of administrative and instructional users in assigned department(s).

distinguishing characteristics

The Technology Support Specialist II classification is distinguished from the Technology Support Specialist I classification in that this classification provides advanced end user support and assists in network and telecommunications systems administration and software in coordination with the Senior Technology Support Specialist classification.

SUPERVISION RECEIVED AND EXERCISED

Receives limited direction from appropriate supervisor; refers only unusual decisions to supervisor. May provide technical and functional direction to assigned student workers.

REPRESENTATIVE DUTIES

The following duties are typical for this classification.

• Installs, configures, troubleshoots, and maintains software, hardware, network systems, computer labs, and data lines; troubleshoots, repairs, and maintains LAN systems, including computers, servers, routers, switches, and other peripherals and their related software and accessories.
• Installs, manages, and maintains network servers and server software on multiple platforms; updates and configures switches.
• Works with vendors on projects and issues related to telecommunications and computer systems.
• Documents networks, equipment inventories, software inventories, and repairs.
• Maintains and manages data and record storage on servers; assists in controlling access to data by designing and enforcing data security measures.
• Installs, administers, and troubleshoots telecommunications networks, equipment and IP telephones; such as maintaining call tree schedules and telecommunication user accounts; may install wire / cabling in ceilings and walls.
• Consults with faculty and staff to develop solutions for office and lab technology; consults with vendors, District, and college personnel to develop and implement security standards.
• Provides recommendations to the departmental manager concerning enhancements to the hardware and software inventory.
• Provides training to end users on the proper use of technology equipment and information security.
• Performs software updates and upgrades.
• May assist the departmental manager with the technology budget for computer equipment software acquisitions and support; requests quotes and orders from vendors for equipment and software.
• Assists administrators and staff with a variety of technical issues.
• Collaborates with District and college personnel in the design and development of system configurations and software.
• Participates in the development, documentation, and implementation of technology service management practices; works to develop standards and procedures for the implementation and support of hardware and software.
• Refers more complicated issues to the higher-level staff; works collaboratively and, in a training capacity, assists Senior Technology Support Specialists to complete projects and tasks.
• May provide guidance, training, and instruction to lower-level technology staff.
• Stays current on relevant technology changes.
• Performs other duties related to the primary duties.

The following generally describes the knowledge and ability required to enter the job and / or be learned within a short period of time in order to successfully perform the assigned duties.

CORE COMPETENCIES :

Mathematical Facility

Critical Thinking

Attention to Detail

Analyzing and Interpreting Data

Professional Integrity and Ethics

Legal and Regulatory Navigation

Using Technology

Adaptability

Innovation

Listening

Professional and Technical Expertise

Self-Management

Valuing Diversity

Qualifications

Education / Training : An Associate's degree with major course work in computer science or a related field.

Experience : Three (3) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training.

Equivalency Provision : In the absence of an Associate's degree with major course work in computer science or a related field, the equivalent to completion of high school and five (5) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training is qualifying.

Physical Demands and Working Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment : Work is performed primarily indoors with travel to various locations to provide user support and attend meetings.

Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to travel to various sites throughout the day; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and / or pull light to moderate amounts of weight up to 35 pounds; to occasionally lift, carry, push, and / or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing : Hear in the normal audio range with or without correction.

Employment Requirements

The person selected for hire will be required to complete the following pre-employment requirements :

Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's

This position is not eligible for full-time benefits.

01

I hereby understand and declare that the statements on this supplemental questionnaire are true and complete to the best of my knowledge. As applicable, I hereby authorize the District and / or designees to contact the references listed to verify the information I have supplied. I hereby release from liability all persons and organizations furnishing such information. I understand that the District reserves the right to validate information received on the supplemental questionnaire and that I will be subject to disqualification and / or termination if any statement in this supplemental questionnaire is found to be untrue or determined to be misleading.

02

Please select the work location preference below (Please note, that the selection below may not be guaranteed) :

03

Select the career website you used to find this employment opportunity :

Required Question