Fulfillment Technology Analyst [Fulfillment - Warehouse Management Systems]

JOB DESCRIPTION

Reporting into a regional fulfillment technology lead analyst or manager, this entry to early career levelled position will drive the continued implementation and ongoing maintenance / support of our strategic warehouse management system Infios formally known as KӦRBER (HighJump ONE platform) in our HelloFresh brand Phoenix area production and distribution facilities.

You will …

Support all areas of the warehouse management system (WMS) application [High Jump ONE Platform] for our Phoenix brand facilities including : acting as super user and level one support for the warehouse end-user community in supporting any technical or functional issues managing system configuration based on operations team direction

facilitating end user training where needed and assisting in System Standard Operating Procedure (SOP) documentation

overseeing user menu profile and security setup for the application based on operations functional roles

participating in requirements definition and technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners

Coordinating and executing any required testing activities in support of the application with fellow colleagues based in other geographies

Working with other fulfillment technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms

• Represent the Fulfillment Technology team as needed with any cross functional initiatives and working with colleagues in operations, quality, automation, procurement, or upstream enterprise technology
• Understand all available fulfillment technology team reporting tools and create reports that enable improved operation visibility and performance
• Help maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations
• Coordinate with a regional infrastructure manager to help support local network services as needed

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This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.