Commercial Technology Sales Specialist, Customer Relations-CHICAGO

Description

: Responsible for organic growth within the existing commercial technology customer base. Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities. Provides sales support to Technology Directors in sales geography. May independently perform Technology-related service support at assigned accounts. Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed.

Territory-Chicagoland and Wisconsin. Travel as needed.

Core Responsibilities :

• Establishes, maintains, and continuously strengthens relationships within the assigned customer base.
• Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability.
• Targets and pursues expansion of technology offerings to new departments within a given customer engagement.
• Searches for opportunities to introduce additional technology services into existing customer accounts.
• Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer.
• Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and / or newly expanded accounts.
• Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues.
• Work with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable.
• Presents new functionality, upgrades and modules to existing customer base. Partners with commercial technology leadership to proactively educate customers.
• Monitors customer satisfaction through ongoing identification of customer needs and expectations. Addresses risk immediately and escalates internally as appropriate.
• Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor.
• Supports achieving savings expectations and targets set forth in contractual agreements.
• Assist with onsite training clinical staff on use of the technology platform.
• Participates in commercial technology implementations and provides support in geographical area.
• May act as commercial technology special project lead on assigned accounts.
• Will support billing for technology services and submit requests to bill when needed as well as support A / R review to ensure accounts are always in good standing.
• Generates Leads for other Owens & Minor commercial offerings.
• Support Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required.
• May travel up to 50% of the time.
• Performs additional duties as directed.

Qualifying Experience :

#LI-CS2