Product Manager, Patient Communications (Remote, USA)

Product Manager, Patient Communications

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Manager, Patient Communications in the United States.

In this role, you will lead the strategy and execution of patient communication products that enhance engagement, reduce missed appointments, and improve overall care delivery. You will partner closely with cross-functional teams to define product roadmaps, prioritize features, and ensure successful delivery of AI-enabled messaging solutions across multiple channels. Your work will directly impact patient experience and operational efficiency, requiring a mix of analytical skills, customer empathy, and strategic thinking. You will conduct research with users, define KPIs, run experiments, and create scalable communication workflows. The role offers a high level of autonomy, collaboration, and opportunity to influence the direction of healthcare technology solutions.

Accountabilities :

• Own the vision and roadmap for patient communication products, including reminders, recalls, and AI-enabled messaging across SMS / MMS, email, voice, and emerging channels.
• Scale AI solutions by defining intents, skills, guardrails, escalation paths, and safety reviews for PHI compliance.
• Conduct customer discovery and UX research to translate insights into resilient, accessible workflows.
• Define KPIs, analyze performance data, run A / B tests, and iterate on messaging strategies to optimize outcomes.
• Partner with sales, marketing, and customer success to create go-to-market plans, demos, ROI stories, and migration paths from legacy systems.
• Collaborate cross-functionally with Engineering, Security, Legal / Compliance, Support, and Partnerships to ensure product delivery meets quality and regulatory standards.
• Deliver measurable impact, including reduced no-show rates, improved recall reactivation, and increased engagement metrics.