Head of Payments (REMOTE)

Futuremedia Head Of Payments

We are Futuremedia, an established digital company with a tradition of developing and scaling highly competitive, high-traffic SaaS products used by millions of users since 2014.

Our 100-person team operates a portfolio of recurring revenue products, primarily in the U.S. market, with a centralized payments stack built on Stripe, PayPal, and supplementary providers. We focus on subscription-based models, including trial-to-paid conversions and auto-renewals, and require someone who understands the mechanics, metrics, and compliance considerations of modern digital commerce at scale.

We're hiring a Head of Payments to lead the evolution of our global payments infrastructure across multiple high-volume digital subscription products. This is a senior strategic and hands-on role responsible for maximizing revenue performance, enhancing billing flows, and managing partner relationships all within a fast-moving, performance-driven environment.

Why This Role Matters

Payments is central to everything we do. From the first charge to long-term retention, the billing system is both a strategic lever and a defensive layer. This is a role for someone who can blend compliance, performance, and resilience to drive sustainable growth.

Key Responsibilities

• Own the Payments Strategy Design and execute a comprehensive payments strategy to support conversion, retention, and global scale. Align this with product lifecycle, user experience, and regulatory best practices.
• Optimize Billing Performance Improve renewal success rates, cascading retries, dunning logic, and update flows to enhance customer lifetime value.
• Billing Optimization Own renewal logic, cascading retries, dunning flows, and charge attempt orchestration. Use data and creativity to improve LTV, lower churn, and fight involuntary failures. Identify and address friction points in the payment journey.
• Chargebacks & Fraud Management Keep our dispute ratios below network thresholds across multiple high-risk MIDs. Manage Verifi, Ethoca, fraud screening tools (Stripe Radar, Sift, etc.), and build tactical defenses. Manage appeal and win strategies for chargebacks.
• Drive Risk-Aware Revenue Recovery Implement data-led initiatives to increase authorization rates and optimize revenue continuity across user cohorts, billing platforms, and geographic regions.
• Manage Processor & Vendor Relationships Own day-to-day and strategic relationships with Stripe and PayPal. Navigate account flags, negotiate fees, optimize MID use, and escalate like a pro.
• Support Compliance & Transparency Collaborate with legal and product to ensure payment flows meet evolving global standards, including FTC, Visa / MC, PCI-DSS, and PSD2 / SCA compliance, particularly in continuity and renewal environments.
• Monitor Metrics & Insights Track KPIs like auth rates, recovery rate, dispute ratios, churn, retry success, and LTV by processor or flow. Run tests. Build dashboards. Spot fires before they start. Collaborate closely with engineering and product.
• Build & Lead a Lean Payments Team Grow and manage a lean payments team of analysts and fraud ops to support your goals. Train them on how to fight smarter, not harder.