Street Medicine Outreach Specialist

Job Description

Job Description

Description :

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare, we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services, including primary care, dental, pharmacy, behavioral health, health education, and outreach, across our 13 clinics in the Denver Metro area.

With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative and diverse environment, and are ready for a career that transforms lives, including your own - STRIDE is the place for you .

General Purpose :

The Street Medicine Outreach Specialist partners with their medical teammate to meet the needs of our patients directly in the community. This position will be working outside of the traditional clinic setting, working with patients of all backgrounds to ensure everyone receives the care they need with dignity and respect. This unique opportunity will both ensure patients are properly registered within Strides system and help community members navigate financial and community resources.

Essential Duties / Position Responsibilities :

• Demonstrates professional behavior with the public, patients, and peers at all times
• Registers, check-in, and checks-out patients for all services
• Maintains charts, and ensures Health Insurance Portability and Accountability Act (HIPPA) and OSHA compliance while demonstrating understanding of regulation
• Collects and uploads all necessary documentation and consents
• Promptly and accurately updates patient records including financial and demographic information
• Promptly coordinates scheduling of new patient referrals, gathers necessary information, and schedules appointments accordingly
• Collects copayment and account balances at time of service
• Acts as liaison between patients and Billing Department regarding charges, payments, and insurance
• Schedule’s appointments according to the scheduling guidelines
• Assists in Medical Records duties as needed
• Works closely and communicates consistently with internal staff to ensure continuity of care
• Supports other STRIDE clinics based on the needs of the organization
• Researches and verifies patient eligibility for different programs and insurance coverage
• Registers and interviews patients to obtain accurate and complete demographic and financial information.
• Informs patients about the availability of governmental funded and discount programs.
• Properly completes enrollment applications through electronic and manual systems.
• Responsible for identifying and correcting enrollment discrepancies.
• Ensure the protection and security of personal, confidential, and identifiable information in a professional and responsible manner and carry out all measures to prevent any unauthorized disclosures.
• Maintain knowledge and expertise in program eligibility, enrollment, and program specifications of Medicaid, Child Health Plan +, Medicare Savings, Title X, RWG, SDP, STRIDE Discount and Connect for Health Colorado.
• Understand, interpret and communicate federal, state and eligibility criteria, policies and procedures.
• Works collaboratively with the Patient Accounts team to ensure timely account adjustments.
• Records and communicates the outcome of the screening to the patient.
• Coordinates wrap-around services for patients, including collaborating with clinical and other staff, to address patient needs in a variety of settings as appropriate.
• Knowledgeable about appropriate STRIDE and community resources to effectively address needs of patients / families identified health concerns.
• Assists in identification of risk factors leading to increased utilization of healthcare resources and works to reduce preventable hospitalizations, readmissions, and Emergency Department visits and communicates these risks to Care Team.
• Collaborates with medical, dental, and behavioral health providers to help ensure patients have comprehensive and coordinated care. Follow-up with patients including documentation and communication to other care team members should be continuous from initial identification through closure.
• Act as a patient advocate and liaison between patient / family and community service agencies (i.e., schools, Department of Human Services, home health agencies, specialists, hospitals, etc.).
• Record patient care navigation and goal setting in the EMR within 48 hrs. of encounter.
• Help patients connect with transportation resources and give appointment reminders in special circumstances as needed. Transporting patients is prohibited.
• Determines appropriate internal and external service referrals, ensures services are received, and monitors results.
• Process internal and external referrals daily, prints and faxes pertinent patient health information to specialists according to STRIDE and HIPAA guidelines.
• Enters referral information into the database.
• Follows up on all referrals following guidelines.
• Speaks to specialist offices, as necessary, to assist in the guidance of the referral process and problem solve any concerns that may arise as a result of the referral process.
• Pulls and / or requests reports for the specialist to close out the referral.

Requirements : STRIDE Values

Integrity : Doing the right thing even when no one is watching.

Compassion : Meeting patients where they are with empathy.

Accountability : Following through on our commitments.

Respect : Valuing human dignity.

Excellence : Embracing a growth mindset and striving for continuous improvement.

Education and Experience :

Skills & Expertise

Work Schedule

Monday - Friday, 8-hour shifts

At STRIDE Community Health Center, we value a strong and collaborative work environment. To ensure a successful integration into our team, we implement a 91-day probationary period for all new employees. This timeframe is designed to evaluate performance and assess cultural alignment within our organization. It offers both the employee and the employer the opportunity to determine if the role is a mutual fit, promoting long-term success and satisfaction in your career with us. Join our dedicated team and contribute to our mission of providing quality health care to our community!

We offer a competitive hourly range of $20.00 - $24.26 depending on your experience.

This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training.

Working Environment and Physical Activities :

The work environment and physical demands for this role are consistent with those typically encountered in a healthcare setting. The position requires medium physical effort, including lifting up to 40 lbs., pushing or pulling under 20 lbs., and frequent activities such as handling, fingering, feeling, talking, hearing, and distinguishing colors. Employees will also be expected to sit, stand, walk, bend, kneel, squat, climb stairs, balance, and reach overhead on a regular basis, with near and far visual acuity and depth perception required. Mental demands include comparing, copying, computing, compiling, analyzing, coordinating, negotiating, communicating, instructing, and maintaining effective interpersonal skills and behaviors.

Health, Safety and Environmental

Employees in this role must be prepared to work in environments that may involve exposure to blood and body fluids, biohazards, toxins, chemicals, and communicable diseases, as well as dust, fumes, gases, and other airborne particles. Work conditions can also include extreme temperatures, wet or humid environments, outdoor exposure, loud or unpleasant noises, electrical hazards, grease or oil, and potentially combative situations. The role may require operating vehicles or machinery and the use of protective clothing or equipment. Employees are expected to comply with all safety training and instructions, maintain a clean and safe work environment, and take responsibility for the health, safety, and welfare of themselves, their colleagues, patients, and the public.

Why STRIDE?

Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including :

STRIDE conducts background checks, including criminal history, education, license and certification.

STRIDE values the diverse talents and perspectives that equal employment and diversity bring to our organization. We are committed to making employment decisions based on valid requirements and do not discriminate based on race, creed, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information, or veteran status. STRIDE complies with the Americans with Disabilities Act, providing reasonable accommodations as needed.

Health and Safety Commitment :

To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing.

Applicants will be considered until the position is filled.