Senior Technical Support Engineer EUV

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster cheaper more energy-efficient microchips. We design develop integrate market and service these advanced machines which enable our customers - the worlds leading chipmakers - to reduce the size and increase the functionality of their microchips which in turn leads to smaller more powerful consumer electronics. Our main headquarters are in Veldhoven the Netherlands and we also have eighteen office locations around the United States- including main offices in WiltonCT Chandler AZ San Jose CA and San Diego CA.

The Customer Support Organizationis responsible forthe installation qualification repair and maintenance of the ASML systems at the customer site andis responsible forthe necessary transfer of knowledge to the customer. Local Customer Support branches perform these tasks for the customers within a specific region. ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry. ASMLs corporate headquarters is in Veldhoven the Netherlands. Manufacturing sites and research and development facilities are in Connecticut California and the Netherlands. Technology development centers and training facilities are in the United States Japan Korea the Netherlands and Taiwan. Additionally ASML providesoptimalservice to its customers via over fifty sales and service organizations in sixteen countries. Founded in the Netherlands in 1984 the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Mission

The Customer Support organizationis responsible forthe installation qualificationrepairand maintenance of the ASML systems at our customer site andis responsible forthe necessary transfer ofknow-howto the customer. Local site Customer Support branches perform qualificationrepairand maintenance for the customers within the specific region.

The Job Mission involves being an essential part of a new site start-up Customer Support team for Samsung as they build their second US based high techfabin Taylor competency team will work at Samsung in Taylor TX providing support for atop notchservice organization as you start-up and ramp Samsungs production on a new EUV fleet.

Job Description

As a member of the EUV Tech Support team the Tech Support Engineer(TSE)is responsible forprovidingtechnicalexpertiseto theFab Support teamand Customer duringmachine issue escalationscomplex repairexecutionand sequence TSEdrives issue resolution and providesstructural follow-up in order to improve ASML procedures and ways of working at local TSE is alsoresponsible for monitoring machine healthparameters ineffortto preventunscheduled holder of this position reports to the EUVTech Support Managerand provides indirect and direct support to customers and direct escalation andtechnicalsupport to operations.

Ensure all service actions areperformed in a safe environment and drive towardsa proactive culture of safety first.

Efficientlysolvemachine issues by collaborating with local support teams the customer and global support groups.

Provideflexiblein-fabsupport as needed for new specialized or complex repair actions withfirst-time rightattitude.

Support the Fab and Planning team in complex service action sequence creation and review.

Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency.

Perform data analysis andproactive monitoringto prevent unscheduled downs.

Developand implementbest-known-methodsto drive optimized shift-to-shift performance.

Improve service mix and structural issue documentation including initiation reviewand improvement rollout.

Understand and drive continuous improvement towards ASMLs performance and cost KPI targets.

Present data-driven summaries to the customer including problem statement root cause and solution with timeline.

Providetimelyfeedback to customer questions in a clear professional manner.

Perform administrative and coordination duties including shift / teampass down service orderssystemhealthand monthly reports on an independent basis.

Competency Top & Bottom : The holder of thispositionwillbe responsible fortheScanner (Top and Bottom modules)of the Scanner consisting ofatmospheric and vacuumrobots andstagesthat transfer and hold customermaterialforlithographic exposureat nanometer position will require specialized diagnostic and HW skillsetsin order tonarrow down machine issues replace critical components and qualify system within set timelines.

Competency Drive Laser : The holder of thispositionwillbe responsible fortheSourceVessel and Tin modulesused forEUVplasma generation and the Trumpf CO2 Drive position will require specialized diagnostic and HW skillsets in order to narrow down machine issues replace critical components and qualify system within set this role you will cross-trainand work closelywith the Trumpf and ILP engineers.

Senior Field Service Engineer 1 - Education and Experience

BS degree in an Engineering field; or an equivalent combination of education skills and experience required.

Must have 7 years of relevant work experience in engineering.

Senior Field Service Engineer 2 - Education and Experience

BS degree in an Engineering field; or an equivalent combination of education skills and experience required.

Must have 10 years of relevant work experience in engineering.

Personal skills

Able toobserveand respond to people and situations and interact with othersencounteredin the course of work.

Capable oflearningand applyingnew informationor skills.

Must be able to read and interpret datamodels information and documents.

Strong customer focus and commitment to customer satisfaction through prioritization qualityefficiencyand professionalism.

Ability to complete assignments with attention to detail andhighdegree of accuracy.

Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

Identifiesbottlenecks and drivesstructuralimprovements.

Work independently or as part of a team and follow through on assignments with minimal supervision.

Demonstrate open clearconciseand professional communication.

Ability toestablishand maintain cooperative working relationships withmanagerco-workersandcustomer.

Work according to a strict set of procedures within the provided timelines.

Other Information

Able to Work Compressed Work Week schedule (Day or Night 12hr shifts 07 : 00 19 : 00 or 19 : 00 07 : 00).

Position requires up to 40% travel and the willingness to work extended hours including nights weekends and drivers license and passportrequired.

Ability to travel inUSand internationally.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee routinelyis required tosit; walk; talk; hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist reach and stretch

The employeeis occasionally required tomove around the campus.

The employee may occasionally lift and / or move up to 20 pounds.

Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and / or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note : This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

Required Experience :

Senior IC

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full-Time

Experience : years

Vacancy : 1