Senior Service Center Manager

Job Description

Job Description

Are you a strong leader who’s ready to drive exceptional service in a dynamic environment? Do you take pride in your ability to increase workflow efficiency and inspire others to achieve their best? If you have a passion for leadership, strategic decision-making, and possess a top-notch service-related mindset, we have the perfect opportunity for you! Join our team as our new Senior Service Center Manager in our Ridgeland, MS office and take your career to new horizons with us.

Job Description :

The Senior Service Center Manager (SSCM) works with the Director of Facilities and Operations managing twenty-five locations across the Unites States. The SSCM provides oversight to multiple supervisors and a large staff managing all facilities, firm logistics, firm copy centers, copy projects, delivery services, and access control. Additionally, the SSCM manages and plays a vital role in vendor contract negotiations and departmental budgeting. The SSCM is required to routinely manage complex tasks with time sensitive deadlines while ensuring the highest quality results are met.

Minimum Qualifications :

Batchelor’s Degree in Business Administration, Management, or related field or five years of experience serving in office management or administrative leadership roles.

Ability to travel out of state three to five days a month.

Essential Job Functions :

• Vendor Management - Manages external contractors and vendors performing various services.
• Process Improvement - Develops processes for Service Center operations focused on streamlining workflows and enhancing productivity.
• Knowledge Management - Creates and maintains systems for managing and sharing Facility knowledge. Ensure supporting staff are trained and aware of Firm protocols.
• Project Management - Manages production projects, coordinates with department managers to ensure timely completion. Assists with facility-related projects, such as renovations or construction buildouts. Manages both large and small moves, office furniture, and storage facilities.
• Supervising Staff – Leads and manages the Departments supervisory team of other support staff.
• Budget Management -Participates in creating the Facilities Department annual operational budget.
• Ensuring Safety and Security – Implements and maintains safety protocols, emergency preparedness procedures, and manages the access control platform across all locations.
• Space Management - Works with Director and Regional Managers on space allocation, planning, and utilization.
• Maintenance Management – Oversees the maintenance and repair of office equipment and infrastructure.
• Communication and Reporting - Effectively communicates with internal departments, vendors, and senior management.

Ethics and Professionalism :

Leadership and supervision :

Communication and Interpersonal Skills :

Critical Thinking and Judgement :

Client Focus and Work Ethic :

Firm Stewardship :

Preferred Skills and Experience :

Position Benefits :

Medical, Dental, and Vision with wellness component.

Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage.