Engagement Manager - SaaS

Overview

About Tekion : Tekion has challenged the paradigm with a cloud-native automotive platform that includes Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC). Tekion connects the automotive retail ecosystem through one platform, using technology, big data, machine learning, and AI to bring together OEMs, retailers / dealers and consumers. Tekion employs close to 3,000 people across North America, Asia and Europe.

Please note travel is up to 50%.

Role

In this role as an Engagement Manager, you will be the linchpin that connects our customers with our SaaS platform, ensuring a successful onboarding and ongoing value realization. You will tailor onboarding to client needs, facilitate collaboration with internal teams, and sustain customer satisfaction to support company growth.

Responsibilities

• Own and drive the full project lifecycle for SaaS solution launches, from kickoff through Go-Live and post-launch review, ensuring milestones are met on time and within scope.
• Develop detailed project plans, timelines, and responsibility matrices; track progress and address deviations or obstacles.
• Lead project meetings, assign action items, follow up, and ensure participation from all contributors, including dealers.
• Act as the primary point of contact for dealer partners, guiding them through technical and operational requirements to ensure full engagement.
• Establish clear communication channels with the dealer, provide regular updates, and escalate and resolve issues that may impact outcomes.
• Set expectations for dealer involvement, monitor engagement levels, and maintain project momentum.
• Maintain up-to-date project documentation, including requirements, agreements, meeting minutes, action items, and status reports.
• Ensure decisions, changes, and progress are documented to provide project transparency and auditability.
• Apply project management methodologies (Agile, Waterfall, or hybrid) as appropriate to ensure disciplined execution and risk mitigation.
• Identify, assess, and manage risks and dependencies; implement contingency plans as needed.
• Deliver regular progress and risk reports to leadership and stakeholders, highlighting achievements and next steps.

Qualifications

Travel

This is a remote position and may require travel throughout the United States and / or Canada or other locations. Candidates must be willing to travel up to 50% of the time, which may include overnight stays and various modes of transportation. Territory assignments may evolve over time based on business needs; changes would be communicated in advance and would not require relocation.

US Employment Visa Sponsorship

Visa sponsorship is not available for this position.

Perks and Benefits

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