Senior Business System Analyst - Sales

About the Role :

NXP Semiconductors seeks a highly experienced and results-oriented Senior System Business Analyst to join our Sales Operations team to play a lead role in an exciting cutting-edge Salesforce project. This role will be instrumental in optimizing our sales processes and maximize design win revenue by leveraging AI / ML technologies integrated with the Salesforce platform. The ideal candidate will have a deep understanding of the semiconductor industry, particularly Sales, Marketing, and / or Supply Chain operations, knowledge of AI / ML and GenAI, along with extensive experience in Salesforce Sales Cloud, project management, and user enablement.

Responsibilities :

• Perform project management tasks; communicate the current state of the project, track the progress towards objectives and implement KPIs.
• Help manage the product backlog, prioritizing user stories and ensuring alignment with business objectives.
• Mentor fellow staff members and provide direction to drive project success.
• Collaborate with Sales, Marketing, IT, Salesforce, and data science teams to understand business needs and translate them into functional requirements.
• Implement Salesforce processes to recommend cross-sell products, next-product-to-buy, basket analysis, Sales guides, etc.
• Leverage AI and GenAI solutions such as Salesforce Einstein, Agentforce, AWS, and / or Microsoft copilot as applicable.
• Produce training materials and documentation for Salesforce users.
• Develop visualizations and reports.
• Analyze sales data to identify cross-selling opportunities, trends, and patterns.
• Stay up-to-date on industry best practices and emerging technologies related to AI, data analytics, and CRM.
• Create "as-is" and "to-be" process maps to visualize current and future state processes related to cross-selling.
• Translate business requirements into clear and concise user stories for the development team.
• Elicit, analyze, document, and prioritize business requirements related to customer data, sales processes, and reporting needs.
• Conduct user acceptance testing (UAT) to validate system functionality and ensure alignment with business requirements.
• Work closely with Salesforce developers and IT resources throughout the software development lifecycle, from sprint planning to testing and deployment.

Qualifications :

More information about NXP in the United States...

NXP is an Equal Opportunity / Affirmative Action Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, marital status, status as a disabled veteran and / or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, NXP will provide reasonable accommodations for otherwise qualified disabled individuals.

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