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Systems Engineer

Systems Engineer

Clair Global CorporationOrlando, FL, US
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Job Description

Job Description

Position Summary

The Systems Engineer is both a strategic architect and hands-on technologist, responsible for designing, implementing, and maintaining secure, scalable systems that power exceptional client experiences. Thriving in our fast-paced, entrepreneurial environment, this role balances deep technical expertise with creative problem-solving and a high-level acumen for leading with empathy and support at a client-facing level. Success requires a proactive mindset, outstanding communication, and a commitment to delivering innovative, reliable, and future-ready solutions.

Key Responsibilities

  • Strategic Architecture & Technology Leadership
  • Develop and maintain trusted relationships with high level executives and team members.
  • Architect and optimize technology solutions aligned with business objectives and client success.
  • Manage Microsoft 365 and Google Workspace environments, including provisioning, integrations, migrations, and configurations.
  • Define, implement, and enforce best practices, security standards, and technical policies.
  • Research, evaluate, and recommend emerging cloud and infrastructure technologies to maintain a competitive edge.
  • Automation, Security & System Optimization
  • Implement automation tools and scripting (e.g., PowerShell) to streamline operations and improve efficiency.
  • Proactively monitor system health, respond to alerts, and take preventive measures to ensure uptime and performance.
  • Collaborate with engineering and architecture teams on lab testing, solution validation, and process improvement.
  • Collaboration & Solution Delivery
  • Partner cross-functionally with Account Management, Project Management, and technical teams to enhance solutions, workflows, and network design.
  • Coordinate with vendors and internal resources for timely resolution of incidents and service requests.
  • Support deployment and maintenance of UCaaS platforms such as Zoom, RingCentral, Microsoft Teams, and OnSIP.
  • Advanced Support & Operational Excellence
  • Provide expert-level technical support for hardware, software, networking, and cloud services across Windows, Mac, and mobile platforms (Apple, Android).
  • Troubleshoot and resolve escalated issues involving networks, wireless infrastructure, and end-user systems.
  • Develop, update, and maintain thorough system documentation, standard operating procedures, and change records.

Knowledge, Skills, and Abilities

  • Experience :
  • 3–8 years in advanced technical, client-facing systems engineering or infrastructure roles.
  • Technical Expertise :
  • Proven track record delivering successful cloud-based solutions.
  • Strong Microsoft 365 administration and migration skills.
  • Solid networking knowledge (TCP / IP, routing, switching, DHCP, DNS, VPNs).
  • Experience with Cisco Meraki products and wireless network troubleshooting.
  • Proficiency with Windows OS administration (imaging, account management, group policies) and MacOS troubleshooting.
  • Familiarity with mobile device / application management and wireless infrastructure.
  • Preferred Skills :
  • Knowledge of physical infrastructure, patch panels cabling and experience on how to run and terminate cabling.
  • Knowledge of project management principles.
  • Experience with scripting or automation.
  • Professional Skills :
  • Strong communication skills, able to bridge technical and non-technical audiences.
  • Exceptional documentation and organizational abilities.
  • Trusted client advisor with a "team-first" mindset.
  • Adaptable, curious, and eager to embrace new technologies in a dynamic environment.

    • What Sets This Role Apart

  • A unique blend of strategic influence and hands-on engineering in a high-growth setting.
  • Direct impact on client success through innovative systems design and proactive support.
  • Highly visible role within high pressure situations.
  • Opportunity to lead technical initiatives while working closely with a collaborative, client-focused team.
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