IT Help Desk Analyst Onsite

Job Description

Job Description

IT - Help Desk 3 - IT Help Desk Analyst Posting ID 141911 100% on-site- L

220 S Center St , City M esa , AZ 85211 Local Candidates Only

Duration : 5 Months from the projected start date

Rate : $30 / hr on W2

• Education : Associates -Required
• 100% on-site. 220 S Center St City Mesa , AZ 85211
• Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.
• This includes -providing customer service support , including answering calls, determining the scope of a customer s problem,
• initiating and / or maintaining problem tickets and Incident Reports (IRs ) using an on-line incident management system , and
• intermediate troubleshooting and resolution / escalation ; Further details can be shared later.
• Customer Service
• Prior IT Help Desk experience with a list of ITSM tools used
• Active Directory
• Microsoft Windows