Customer Success Client Partner

About PTR Global

PTR Global is a trusted leader in talent solutions, specializing in workforce delivery, client engagement, and strategic staffing partnerships. We help enterprise clients build high-performing teams through a blend of relationship management, operational excellence, and talent expertise. Our success is built on our ability to connect great people with great opportunities, ensuring both client satisfaction and long-term success.

Summary

The Customer Success Client Partner is responsible for driving client satisfaction, managing contractor relationships, and ensuring seamless execution of workforce programs for an enterprise financial client. Based in Charlotte, NC, this individual will serve as a trusted partner to client stakeholders and contractors, ensuring operational alignment, retention, and delivery success. The ideal candidate is relationship-oriented, proactive, and skilled in managing multiple client touchpoints to achieve headcount and performance goals.

Job Description

• Serve as the primary point of contact for assigned clients, building strong, trusted relationships with key stakeholders.
• Oversee the engagement, satisfaction, and retention of deployed contractors across various client sites.
• Conduct regular on-site visits and meetings to maintain visibility and strengthen client and contractor relationships.
• Partner with recruiting and delivery teams to ensure workforce needs are met efficiently and accurately.
• Track key performance indicators, including headcount targets, fulfillment metrics, and satisfaction scores.
• Identify opportunities for process improvement and recommend strategies to enhance service delivery.
• Resolve client and contractor issues promptly, ensuring a positive experience and continued partnership.
• Maintain detailed reporting and documentation to support transparency and performance tracking.

Requirements

Why Join PTR Global?

At PTR Global, you'll be part of a high-performing team that values relationships, accountability, and results. We offer an environment where your client management expertise makes a real impact on our success and growth. You'll enjoy a competitive compensation structure, performance-based incentives, and opportunities to grow your career within a dynamic, people-driven organization. Join us to help shape the future of workforce partnerships while advancing your professional journey.

Compensation and Benefits Disclosure

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.