Account Director

The Account Director is a senior leader within Tunnl’s Client Experience team, responsible for delivering exceptional value to clients, managing complex accounts, and mentoring junior team members. This role bridges insight delivery, strategic partnership, and internal coordination, serving as a key driver of client retention and growth.

Reporting to the VP of Client Experience and Insights, the Account Director owns a $3M–$4M book of business and collaborates closely with Strategic Research, Product, and Sales to ensure Tunnl’s work is impactful, efficient, and aligned to client priorities.

This is a hands‑on, externally facing role requiring strong business acumen, storytelling skills, and operational clarity. You will lead client conversations, scope new work streams, and coach Account Managers and Analysts to deliver with excellence.

The ideal candidate is a motivated self‑starter who enjoys solving problems, works well in fast‑paced environments, takes pride in getting the details right, and is eager to leverage their technical and analytical skills in survey research and microtargeting. Candidates preferred in the DC‑area.

Responsibilities

• Client Strategy & Growth :
• Lead day‑to‑day management of high‑value client accounts across advocacy, corporate, or agency sectors
• Partner with AEs to drive renewals, upsells, and long‑term account expansion
• Translate client business goals into scoped research and audience strategies
• Present insights and recommendations to senior stakeholders
• Project Oversight & Delivery :
• Scope and manage projects across research, reporting, and audience activation
• Ensure timely delivery of client outputs and elevate blockers when needed
• Provide feedback and coaching to team members on storytelling, timelines, and client‑facing materials
• Maintain quality control across decks, insights, and deliverables
• Internal Collaboration & Cross‑Functional Leadership :
• Act as a strategic liaison between Account Management, Strategic Research, Product, and Engineering
• Coordinate intake and scoping processes with internal stakeholders
• Help shape client segmentation, tiering, and service model strategy
• Support development of SOPs, planning frameworks, and reporting templates
• Team Coaching & Mentorship :
• Manage and coach Account Managers and Research Analysts assigned to your accounts
• Provide regular feedback and growth paths aligned with Tunnl’s talent ladder
• Guide junior team members through client conversations, insight framing, and audience usage strategy
• Contribute to team rituals and peer support culture

Required Qualifications

Preferred Qualifications

What Success Looks Like

Why You Should Apply

About Tunnl

Tunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. We help organizations conduct research at scale, define the right audiences, surface real‑time insights, identify optimal communication channels, and measure changing attitudes over time.

Tunnl serves brands, agencies, and advocacy groups alike—organizations navigating complex communications, reputational, and regulatory landscapes. These teams need smarter, faster ways to make audience‑informed decisions that stand up to scrutiny and resonate across stakeholder groups. Whether you're building a brand, shaping public opinion, managing risk, or launching a new initiative, Tunnl empowers you to move from insight to impact with clarity & confidence.

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