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Inside Sales Dispatcher

Inside Sales Dispatcher

Mr. Handyman of South Austin / LakewayAustin, TX, US
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Job Description

Job Description

About the Role

Mr. Handyman has an immediate opening in South Austin for a driven and organized Inside Sales Dispatcher . In this role, you’ll be the voice of our company , handling customer calls, scheduling jobs in Service Titan , supporting our field technicians, and building strong relationships with both residential and commercial customers. If you enjoy balancing customer support, office management, and sales development, this is the perfect opportunity to grow with a trusted national brand.

Key Responsibilities

Customer Support

  • Manage inbound calls, create customer files, resolve client inquiries, and ensure customer satisfaction
  • Complete sales call screens, follow-ups, and job bookings in Service Titan
  • Conduct follow-up calls for customer surveys, service calls, and complaint resolution

Office Administration

  • Oversee daily office operations and maintain organized systems
  • Manage office supplies, equipment, and facilities
  • Coordinate communication between customers, technicians, and suppliers
  • Assist with onboarding and training of new employees

    • Resource & Vendor Management

  • Create and maintain weekly technician schedules and routes
  • Provide real-time support to technicians (directions, additional help, technical advice)
  • Manage vendor relationships, contracts, and timely service delivery

    • Business Development

  • Develop and maintain commercial customer relationships
  • Identify new opportunities for revenue growth and upselling
  • Stay updated on services, policies, and promotions to provide accurate information

    • Documentation & Reporting

  • Generate reports and maintain accurate records
  • Verify job completion, invoices, and payments in Service Titan
  • Assist with collections for commercial clients
  • Monitor company vehicles for maintenance needs

    • Qualifications

  • Minimum 6 years’ experience in office management or inside sales (home services industry preferred)
  • Proven ability to develop commercial business relationships
  • Advanced typing & 10-key skills with high accuracy
  • Experience with MacOS, MS Office, and ServiceTitan (preferred)
  • Excellent organizational skills, attention to detail, and multitasking ability
  • Strong interpersonal, problem-solving, and customer service skills
  • Professional demeanor, punctual, dependable, and solution-oriented
  • Bilingual (preferred)

    • Compensation & Benefits

  • Competitive hourly pay $19 – $22 / hour, Depending on Experience
  • Performance-based bonuses & advancement opportunities
  • Paid holidays and vacation
  • Supportive, safety-focused team environment
  • Career development in a national franchise network

    • Why Join Mr. Handyman?

    We are part of Neighborly , the world’s largest home services franchisor. When you join Mr. Handyman, you join a family of professionals committed to craftsmanship, customer service, and teamwork. This is your chance to play a vital role in a fast-growing local business with the backing of a trusted national brand.

    Apply Today!

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    Inside Sales • Austin, TX, US