Senior Risk Associate - Global Payment Network (Hybrid)

Senior Risk Associate - Global Payment Network (Hybrid)

Successful Senior Risk Associates are highly motivated professionals with excellent project, process and communication skills. They have a high level of exposure across lines of business and have the opportunity to create and implement innovative solutions to identify and mitigate potential risks to Capital One.

This role will be hired as a Capital One associate but will play a critical part in project execution and delivery for Discover Financial Services as part of our integration effort.

The Global Payment Network Complaint BRIC team provides oversight and support for the Network Complaint management program across Discover's three schemes (Discover Network, Diners Club International and PULSE).

The team is responsible for :

Program development and ongoing enhancements,

Consistent intake and resolution of Complaints across the three schemes, including monitoring the data accuracy and execution.

Developing monthly reporting for leadership oversight and timely action.

Performing trend analysis to identify any systemic or recurring issues and ensure appropriate action is taken.

General Responsibilities include, but are not limited to :

Provide excellent service to both business partners and the ERM organization

Execute processes and deliverables that support internal team governance processes

Deliver on a subset of the program deliverables including drafting communications, writing and editing policies and procedures, audit remediation responses, etc.

Create, edit and manage multiple facets of risk reporting

Manage tasks and activities related to risk management initiatives

Support risk teams with ad-hoc deliverables and investigations

Deliver materials requested in audits and exams with various stakeholders across the organization

Initiating and executing process improvements and leveraging other team members when appropriate

Specific Responsibilities for the Assessment Advisory team include, but are not limited to :

Ability to work with cross-functional teams and key first line of defense contacts at varying levels within the organization

Providing the first line of defense with methodology guidance relative to risk assessment programs

Monitor and govern adherence to assessment program elements

Provide reporting on assessment results

Basic Qualifications :

Bachelor's Degree or Military Experience

At least 2 years of experience in Project Management, or Business Process, or Risk Management

At least 1 year of experience using Google Suite or Microsoft Office products

Preferred Qualifications :

3+ years of experience in Project or Business Process, or Risk Management

Certified Risk Manager (CRM) or BC (Business Certification)

3+ years of experience creating and maintaining information in Google Suite Products (Slides, Sheets)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA : $94,600 - $107,900 for Sr. Risk Associate

Chicago, IL : $86,000 - $98,200 for Sr. Risk Associate

Riverwoods, IL : $86,000 - $98,200 for Sr. Risk Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website () . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).