Acute Coordination Partner

Description

Who is Gather Health?

Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands‑on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care.

What are some of the day‑to‑day duties?

The Acute Coordination Partner is responsible for coordinating and tracking field operations for our Medical Technician Partners (MTPs) as they deliver urgent and routine in‑home medical care to seniors. This individual plays a key role in ensuring timely response to urgent needs, proactive outreach to schedule home visits, and optimization of field resources. Additionally, this partner is responsible for scheduling patient visits after they are discharged home from Emergency hospital visits.

The ideal candidate has dispatch experience, excellent communication skills, strong situational awareness, and thrives in a fast‑paced, mission‑driven environment.

Serve as central point of contact for incoming requests for MTP visits

Dispatch Medical Technician Partners (MTPs) to urgent same‑day appointments in coordination with Acute Care Team and Center Operations

Monitor real‑time availability and location of MTPs and assign the most appropriate responder

Assess MTP schedules for the upcoming 24-48 hrs and arrange visits to account for geographical efficiency and to provide availability for urgent visit needs

Ensure Medical Technician Partners are scheduled at capacity

Proactively call patients to schedule for home visits according to ideal visit cadence

Communicate with patients around expected arrival times, appointment changes and expectations

Schedule follow‑up appointments for patients discharged home from an Emergency Department visit.

Assist in monitoring missed appointments for patients discharged home from the hospital to ensure visits and transportation are scheduled urgently.

Collaborate with Clinical Leadership, Acute Care Team, Operations Leaders, and Medical Technician Partners to coordinate daily patient needs and support process improvement initiatives.

Providing support to colleagues as needed in a team‑based environment to ensure our patients receive the highest quality of service and care possible.

Additional duties as assigned

Requirements

Ability to work for any employer in the United States

Minimum of two years of experience with real‑time resource deployment

Exceptional phone communication and customer service skills

High school diploma or G.E.D.

Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in‑person with patient and care team members

Experience with basic office tools such as email, Outlook calendar, etc.

Strong verbal, written, and reading comprehension skills in English

Ability to work regular office hours Monday through Friday

Preferred, Nice‑to‑Haves

Experience with Athena or another Electronic Health Record software

Experience with seniors, under‑served populations, individuals with disabilities or other complex social needs

Bilingual in Haitian Creole, Spanish, Mandarin, Cantonese, or Vietnamese

Traits of a Successful Candidate

Organized – manages time effectively and operates efficiently

Motivated – thrives in a busy environment

Friendly – people enjoy their company because of their joyful nature

Compassionate – they treat people with kindness

Patient – they are not easily frustrated or flustered

Resourceful – they are creative when it comes to problem solving

Positive – sees glass as is half full vs. half empty

Reliable – takes responsibilities seriously and always shows up on time

Hours

Monday – Friday during standard business hours.

Why Join Gather Health?

We are a mission‑based organization that is passionate about changing the way seniors experience primary care

Our business model is unique and on the cutting‑edge of the primary care industry

Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues

We are intentionally building a strong company culture and providing a compassionate and joyful work environment

The organization was conceptualized, founded, and launched by experienced co‑founders with a track record of success in the healthcare space

We offer competitive pay and benefits for our Full‑Time colleagues, including :

Market‑based base salaries

Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)

11 Paid Holidays

Medical insurance coverage (health, dental, vision) with no waiting period for enrollment

Short and Long‑Term disability insurance at no cost to you

Basic life insurance coverage at no cost to you

401K match up to 4% of income

Employee Assistance Program at no cost to you

Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)

Next Steps

Great! An employment relationship is a two‑way street – as much as we want to make sure to hire the right person, we want YOU to feel great about us too. Let’s start by first having an exploratory conversation (via Zoom or phone) and go from there.

Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

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