Hospitality Host

JOB SUMMARY :

The Hospitality Sportsbook Host acts as the primary growth engine for VIP Sports Marketing, owning outbound sales telemarketing to a broad range of Caesars Entertainment guests. In this role, you will develop strategic relationships with guests by having a comprehensive understanding of all facets of mobile and in-person sports betting, gaming systems and sales. Sports Sales Executives display a strong understanding of the Caesars Sales / Service model within VIP Marketing and assist in positively promoting this model while continuing to build rapport with customers through commercial awareness and anticipation of customer needs. The ideal candidate for this position will possess excellent customer service skills, a passion for customer care, and a commitment to proactively service and assist in guest recovery as necessary. As an intuitive and creative problem solver, you will constantly strive to delight our guests and be confident in your ability to meet goals set forth by the management team.

DIRECTLY SUPERVISES : None

ESSENTIAL JOB FUNCTIONS :

Sales

• Responsible for developing and maintaining an assigned book of players through direct mail, email, telemarketing, and leveraging available technology.
• Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned guests.
• Fully knowledgeable of all happenings on property and in market for cross-sell opportunities.
• Demonstrates mastery of all existing products / services and / or progress on new initiatives, bonus programs and system changes.
• Actively participates in all department and company initiatives to drive sales and revenue.
• Demonstrates a willingness to teach, mentor, train and share information with the team.
• Develops skills to handle increasingly complex matters.
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
• Has the ability to multitask and prioritize in a fast-paced environment.
• Finds new customers based on criteria established by the Management team.

Service

Communication

Strategy & Innovation

Integrity & Compliance

EDUCATION AND EXPERIENCE :

QUALIFICATIONS :

COMPETENCIES :

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS :

The salary range for this position is $43,888.00 - $73,097.83 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits : medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role includes paid Personal Time Off and paid company holidays.

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (. emergencies, changes in personnel, workload, rush jobs or technical developments).