Technical Support SpecialistMintlify • San Francisco, CA, United States
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Technical Support Specialist
Mintlify • San Francisco, CA, United States
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job_description.job_card.job_descriptionRespond to product and technical questions through our support platform (Plain) Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool) Resolve the majority of support inquiries independently, escalating only when necessary Collaborate with our support lead to evolve processes and ensure consistency Help improve internal support tooling and workflows as we scale Proven experience in technical support at a software or developer tools company Comfortable using Git, GitHub, Retool, MDX / Markdown, and IDEs Ability to read and understand code, troubleshoot bugs, and identify root causes Strong written communication skills with a friendly, professional tone Comfort using AI agents and improving training data for them Familiarity with OpenAPI specs Past experience supporting APIs or documentation tools Background working in fast-paced startups
Why Mintlify?
We're on a mission to empower builders.
- Massive reach : Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch.
- Small team, huge impact : We're only 35 people today, backed by $22 million in funding, each new hire shapes the company's trajectory.
- Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we're looking to align the two quickly.
About our Support Agent role :
We're looking for a technically skilled support agent to help deliver high-quality, responsive support. This is a high agency, high-impact role where you'll troubleshoot complex issues and ensure our users get the help they need.
Key Responsibilities :
Support Agent requirements :
Nice to have :
Company Benefits :
Competitive compensation and equity | Free Ubers
20 days paid time off every year | Health, dental, vision
401k or RRSP | Free lunch and dinners
$420 / mo. wellness stipend | Annual team offsite
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Technical Support Specialist • San Francisco, CA, United States
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