Patient Access Specialist

Job Opportunity At Novant Health

Responsible for staffing multiple hospital entry points to provide registration-related functions including the Emergency Department, Outpatient Imaging, Outpatient Surgery, and others. Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information. Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements. Promotes departmental objectives through cooperation and quality performance. Cross training required in multiple administrative support functions and registration points. Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours. Depending on the assigned facility, scheduled shift, and other factors, may be responsible for physically assisting patients into the registration area and / or providing bedside registration.

What We're Looking For :

Education : High School Diploma or GED, required.

Experience :

• Minimum one year experience in patient access, registration, billing, cash collection, insurance and / or pre-certification in a medical environment; preferred.
• One year Customer Service experience in any field, preferred.
• One year of clerical experience in medical office setting, preferred.
• Other related experience may be considered in lieu of medical office experience.

Additional Skills Required :

Additional Skills Preferred :

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 129843