Catering and Conference Services Coordinator

Catering & Conference Services Coordinator

The Catering & Conference Services Coordinator supports the planning and execution of small-scale group events while providing administrative and operational support to the Catering & Conference Services team. This role will serve as the primary point of contact for pop-up meetings, rooms-only groups, and lower-revenue events that do not require full Conference Services Manager oversight.

The ideal candidate has foundational experience in hotel events, understands BEOs, resumes and group details, and is confident speaking with clients. They are organized, proactive, deadline-driven, and looking to grow into a conference services manager role as they gain luxury hotel experience.

Responsibilities

• Serve as the day-to-day contact for assigned small groups, rooms-only blocks, and last-minute event requests, ensuring a smooth and professional client experience.
• Gather and confirm event details, create accurate BEOs, resumes and coordinate with internal departments to support the successful execution of assigned events.
• Support Conference Services Managers by assisting with group detailing, updating resumes, and preparing departmental documents as needed.
• Communicate guestroom block changes and pickup updates to Reservations / Rooms teams; maintain accuracy of information in FDC.
• Maintain organized electronic files, reports, and departmental documentation to ensure accuracy and accessibility.
• Generate reports and assemble materials for meetings, pacing, forecasts, and operational reviews as requested.
• Engage with clients professionallyvia phone, email, and in persondemonstrating strong service skills and the ability to build rapport.
• Partner with Banquets, A / V, Front Office, and Operations teams to ensure all event information is clear, timely, and complete.
• Support the broader Catering & Conference Services teams with administrative and operational needs.
• Represent and champion Omni culture, service standards, and brand values in all interactions.

This job description is not intended to be all-inclusive. The employer reserves the right to modify duties, responsibilities, and activities at any time, with or without notice, to meet evolving business and operational needs.

Qualifications

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.