Spanish Speaking Customer Service for Telecommunications industry

Spanish Speaking Customer Service Position

Patrique Mercier Recruitment is excited to announce an opening for a Spanish Speaking Customer Service position within the telecommunications industry. As the leading agency for candidates seeking jobs in their native language abroad, we specialize in various fields including social media, gaming, healthcare, retail, travel, and telecommunications, among others. Our commitment to recruiting the best talent and matching them with the most suitable employers sets us apart in the industry. We believe in creating opportunities for candidates to thrive in international settings while providing unparalleled service to our clients. In this role, you will be the first point of contact for Spanish-speaking customers, assisting them with their telecommunications needs and ensuring a high level of customer satisfaction. If you're passionate about delivering excellent service and are eager to help customers navigate their inquiries in a vibrant telecommunications environment, we want to hear from you! Our team is dedicated to helping you find your dream job abroad, and we look forward to guiding you on this exciting journey.

Responsibilities

• Provide exceptional customer service to Spanish speaking clients in the telecommunications sector
• Respond to customer inquiries via phone, email, and chat in a timely manner
• Troubleshoot and resolve customer issues related to telecommunications services
• Educate customers about products, services, and promotions offered
• Document all customer interactions and maintain accurate records
• Coordinate with other departments to ensure customer needs are met
• Handle escalated customer complaints professionally and resolve them efficiently