IT TechnicianAddison Group • Baton Rouge Metro Area, Louisiana
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IT Technician
Addison Group • Baton Rouge Metro Area, Louisiana
job_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProvide Tier 2 technical support via phone, email, and remote tools Troubleshoot hardware, software, and networking issues Log and track all tickets, ensuring SLAs are met Image and deploy workstations and laptops Support corporate assets and escalate complex issues as needed Create documentation and training for recurring incidents
IT Technician
Pay Range : 60-65K
Location : Baton Rouge, TX
Benefits : This position includes benefits such as, Dental, Vision, Medical, 401(k)
Requirements
- 4+ years of service desk or IT support experience (Tier 1 or higher)
- Experience with ITIL-based ticketing systems preferred
- Working knowledge of Active Directory, OneDrive, and SharePoint
- Strong communication, follow-through, and time management skills
- Ability to manage multiple priorities and work independently
Responsibilities
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It Technician • Baton Rouge Metro Area, Louisiana
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