Service Manager (Louisville)

Our Service Manager position is responsible for managing and optimizing shop work schedules and assigning service technicians to work orders. You will also provide direction and guidance to service technicians in equipment repairs, coordinate field service schedules, oversee and manage the logistics of equipment pickup and delivery. You must harbor and cultivate an extreme ownership and customer obsessed attitude where you are a champion of your position and customer service is our top priority. Be an effective team builder and create a positive work environment.

Essential Duties and Responsibilities :

• Supervising all Service Department personnel and all work orders
• Monitors pick-up and deliveries of equipment, customer satisfaction, provides scheduled training needs.
• Reports shop goals, hiring suitable candidates, develop service marketing programs.
• Responsible for department financials and budgeting.
• Performs other related duties as required.
• Maintain regular on-site attendance.

Education, Skills & Knowledge Preferred :