IT Specialist (Bellevue, WA Area Applicants Only)

CSG Inc. is a managed IT service provider with a mission to provide tailored IT management, consulting, support, and sales to small- and medium-size businesses nationwide.

Our core mission is to enable our clients and their employees to focus on their core business and function while we handle the day-to-day IT Operations.

Our Team is Growing!

We are looking for an IT Specialist who is knowledgeable in basic computer troubleshooting and is also thoughtful, organized a great communicator, and a team player.

The IT Specialist will be responsible for handling helpdesk tickets and projects related to technology, software, hardware, and services, of both CSG and our clients, who are in the financial, healthcare, manufacturing, wholesale, and food and beverage industries.

The IT Specialist will work within the CSG Inc team on strategic initiatives while leveraging its vendors / partners and service providers.

Position Summary :

• IT Specialist will be responsible for providing IT consulting & support, service, and vendor management via phone, email / chat, and onsite visits, as needed.
• The specialist will be responsible for interacting with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present / demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution.
• Additional responsibilities will include SOP creation / modification, hardware & software lifecycle changes, computer hardware repair, and diagnostics, on-boardings / off-boardings, end-user training, and consulting with, and providing reports and relevant feedback to, management.

Job Description :

Preferred, but not required :